Panos B.
Absolutely unacceptable
Absolutely unacceptable. My order has been delayed, and the tracking information has not provided any meaningful updates. The store requires great caution. I would strongly recommend thinking twice before placing an order with this company.
Response from DateoyOct 21, 2026
We’re truly sorry for the frustration and disappointment this experience has caused. Unfortunately, during the holiday period, the shipping carrier experienced a backlog at its warehouse, and your parcel was subsequently lost, which is why the tracking information was not updated as expected. We completely understand how frustrating it is to wait for an order without receiving meaningful tracking updates. This is not the experience we want our customers to have. Once the issue became clear, we issued a full refund. We sincerely apologize that we let you down and appreciate your feedback. We’ll continue working to improve our shipping experience and communication to help prevent similar situations in the future.



