Datarecovery.com, Inc.Reviews of datarecovery.com

Our researchers had an instrument go down with a lot of data that had not been backed up. Datarecovery was able to recover all of the data quickly and without any issues. We are very pleased with their service and will use their service again if needed in the future.

Our Passport portable drive is used as the only data source and locatoon for storage of files when not working from the office. Nothing is actually stored on the laptop. The Passport showed up in file explorer but there were no directories or files visible. Sent it to Datarecovery who diagnosed failed read/write heads. They were able to do a full recovery of all the directories and files in the time frame they had estimated at the start. If we require data retrieval in the future, they will be the first place we go. They were great.

I had a pair of old (Thunderbolt 2) RAID arrays that got fried in a power surge that exploded my electricity meter. Skipping the details of the power outage, I estimate that I could have had as much as 600 volts on my 120 volt house circuits. The manufacturer of the RAID arrays doesn't do repairs or data recovery and said I should just do a web search for a recovery service in my area. My local computer consultant had no recommendation but warned me that RAID arrays can be complex. Mine were level 5. After looking at the reviews and web sites of nearby data recovery services, I called Datarecovery.com, Inc. as it appeared they might have the expertise to deal with my arrays. They're also only five miles from where I live, so I can take my drives (they're heavy) there rather than pack and ship them. They transferred my call to Justin, their RAID expert in Toronto, who listened to my problem and said that they could analyze the hardware and then tell me what they could do. There's no charge for determining what's wrong. After examining the RAID arrays they told me they likely could recover all my files, quoted me the price, and let me decide whether to authorize the work which was labor intensive (i.e. expensive). Since I really wanted my files, I okayed the work. I don't really know all the steps involved. Data is mirrored and striped using four physical disks in my RAID array, so finding where the data for a file is written can be complex. I assume the file directory was intact or it would not have been possible to recover all my files. Anyway, it took only one day for the diagnosis and price quote to come back and three or four days to do the work. (Remember, I had two different RAID arrays, each with the same problem.) I furnished an 8 terabyte SSD for them to copy my files onto. When I plugged the SSD into my computer I found one folder for each RAID array and all the folder names and files in the same hierarchy as they were on the RAID arrays. I'm pleased with the results and the speed with which the recovery was done. And Justin, their data recovery specialist, was very good at informing me and explaining what was going on. As I understand it, the physical work of data recovery is done at whichever of the company's sites you send your disk to, but they all keep in contact to help each other and share expertise.

This company was fantastic! Did everything they promised, on time, and kept me well informed during the whole process. Very pleased, I highly recommend Data Recovery if you ever need to recover your data!!

Very professional service from Doug P, from the first contact to the data delivery. Data Recovery are able to recover any data. Thank you very much.

I tried to save money locally, but I was met with inconveniences such as extended repair time, no shipping, and no guarantee. I decided to try Datarecovery after speaking with Justin. Not only did he make this as easy as it could possibly be, he was very professional and responded to my emails extremely fast. He did everything to ensure my experience with Data Recovery handling my precious data would turn out satisfactory. I am extremely satisfied. Price was reasonable and the service was TOP NOTCH. I don't see anywhere where they could even improve their business- its as good as you're going to find. Justin and everyone at DataRecovery.com, THANK YOU!

Fast, efficient, excellent communication, recovered the data on a mal functioning external drive. Upgraded the size of the new external drive at no cost. Not back room cheep, but fairly priced for excellent, professional service. Followup to ensure data and new drive were functioning with recovered data.

I got ripped off at another data recovery place by them trying to charge me $6000 to recover my data after I already paid them $750. Datarecovery.com place recovered my data for under $1000 without any hassle. Thank you