Tyler C.
SUPER POOR CUSTOMER SERVICE
I’ve sent out 3 emails and did not get a single response yet.. I’ve reached out to you guys yesterday about not having access to my account. So I recently started a 30 day free trial under the Boss up plan yesterday on the 29th and this morning on the 30th I lost access to my account. It keeps bringing me to the Page to upgrade my account, and the 30 days has not passed yet… I don’t wanna have to leave a negative review on all of the social media + Review platforms, But my patience are running out I have proof that I started a 30 day free trial under the boss up plan And due to this inconvenience, I actually lost a day of work because I don’t have access to my account… Honestly I wouldn’t recommend to my friends and family with this poor level customer support… Please get back to me as soon as possible thank you Tyler James Castillo
Response from Consumer Law Secrets by Daraine DelevanteApr 1, 2024
Thank you for your time sharing this concern. We apologize for any inconvenience you've experienced. We understand your frustration and want to assure you that we take your concerns seriously. Please note that our customer support team operates from Monday to Friday, and unfortunately, we do not provide assistance on weekends. However, we are committed to resolving your issue as soon as possible. We have received your emails and will address them promptly during our working hours. Rest assured, we will do our best to resolve the issue with your account access and ensure that your 30-day free trial under the Boss Up plan is honored correctly. Thank you for your patience and understanding.



