danieljewelryinc.comReviews of danieljewelryinc.com

Horrible Customer Service. They will lie and deny. Watch out for the upcharge. Very unprofessional. AVOID AT ALL COST!!!!! Long story short they gave me someone else's CAD file when I sent them my own custom pic. They sent me 2 designs as far as details on how I wanted my pendant. Instead of saying my bad I misheard or misinterpreted what you were trying to convey, he says " you liked the details on that one so that's what I made". Make it make sense, I sent you MY PIC multiple times. Let's back it up a bit. I called once a week trying to get it done so that it can arrive with my chain. I even left my phone number one day after unsuccessfully trying 3 times in 1 day. "He left for the day, he'll be back monday". I called monday from my job and cell phone and as i'm calling he's emailing me saying "we're busy we can't answer the phone" but you see me calling to address the situation and you have time to email and service customers instore. Make it make sense.I paid $15K in total. Here comes the upcharge "oh 31g only fills the back you are going to need at least 60g to fill it out". I would've paid an additional $2800 for that. I say that to say this. Respect, Honor and Integrity goes a long way. Yes I canceled my orders. I WILL NEVER ORDER ANYTHING FROM THEM AGAIN.

The Manager at the Galleria mall store was so helpful, professional and had a lot of patience specially to me and my wife on Christmas sales. I would like to give her a kudos for her dedication to her job as the manager of that store. Thank you Daniel's jewelry store for Hiring her as one of your best employees. I please Recognize her as one of your best employees. The date is not approximate because of my Disability, my short term memory is gone.

HORRENDOUS! My husband passed, and I took my engagement ring in to be resized. Instead, they charged me $120 on a $200 ring to clean it, but did not resize it as agreed on. They didn't write the instructions correct because there was "a lot going on when we took the order" the manager stated. They had me pay before I could see the ring to catch the mistake. She was incredibly rude, and there was no attempt to make it right. This whole thing is a mess. Save yourself the trouble and heartbreak and go to another jewelers.

The customer service was exceptional! I have bought several necklaces 925 sterling silver. I took my necklace to a known jeweler and he to was amazed by the quality. Only problem was size was a bit off .and when I reached out to Dan he quickly resolved my issues. Highly recommended and will purchase more in future. Thanks Dan jewelry great experience!