Susan
An app to avoid
The Dancebit app should be avoided at all costs. I responded to what I thought was a one-time offer of $20 for the app. I received a receipt for the $20, and assumed all was well. What I failed to do was scroll down on what they call the "receipt page." At the very bottom of the page is a notice that, after the first month, I would be billed $64.98 a month. This is a ludicrous amount to charge a customer for any exercise app. I got terribly busy at the end of the summer and, in fact, didn't even have time to create an account, so I never used the app. But I finally checked the account they are billing, and found out that they have already billed me the $20, and then 3 more times since for $64.98 each month (??). This is a shocking and cynical exploitation of customers, many of whom would never guess that the receipt "page" had a whole section threatening to charge an unbelievable monthly subscription fee. Unless you scroll down from the receipt, you wouldn't know there was more to the email and there's nothing on the receipt to indicate what's really going to happen. I didn't authorize the payments that were taken out, and I was not alerted via email, as I am with all other reputable subscriptions I have. To make matters much worse, when I realized what was actually happening, I found I couldn't log in to create an account and cancel my subscription. I kept getting a landing page with no option for logging in. It took me several hours to find a way in to the website, set up an account, and cancel this nightmare of a subscription. Moreover, it's no good trying to plead your case with a company that does everything via AI email responses--just a sunny reply telling you that it won't be possible to refund you the money they have stolen from you. Have a nice day! This is criminal and should result in a class-action lawsuit. Mind you, subscriptions to most good magazines cost less than $100 a YEAR. So, Dance-bit is an example of extreme exploitation and predatory capitalism. Unless you have a lot of disposable income, I suggest avoiding this unscrupulous app like the plague. Oh, and now they seem to have a free app, after stealing no doubt thousands from unwitting customers. Truly alarming. Please report them to the BBB.