Fairhaven V.
BEWARE PREDATORY BUSINESS PRACTICES
T rock statement BEWARE PREDATORY BUSINESS PRACTICES We are both elderly my husband is severely disabled. And I am suffering from onset dementia. T-rock came to our home to quote the repairs to our home due to damage from a hail storm. In this process we believe T-Rock used deceitful predatory sales tactics. When we requested a firm written quote on the repairs, their sales rep held up our insurance summary and said " That won't be necessary, because we can only charge what the insurance company lists for each line item" We were never presented with nor did we sign a contract for the work. We transferred in full each payment from our insurer to T-Rock as they became available in the amount of $35,000. We requested that some of the work be deferred to the end of the repairs. At no time did we instruct T-Rock to not complete the work. At the end of the first phase of construction, T-Rock fraudulently submitted a completion statement to the primary insurer while knowingly leaving approximately $10,000 in unfinished work. At about the same time T-rock submitted the false completion statement they issued a bill to us for an additional $10,773.00 for unspecified construction costs. When we contacted our insurer and mortgage company regarding this bill we were told by both "Not to give them another dime until the work is satisfactorily complete" We have begun to complete the work out of our own funds. An while we have made progress there are still a few items to attend to. While we have never told T-Rock not to return to the site, I'm sure it's clear why we might be hesitant, given their past deceitful tactics. T-Rock has since submitted this invalid bill for collection and have filed an invalid fraudulent lien against our home. In an effort to circumvent our legal Texas homestead protections T- Rock submitted a perjured sworn statement to the county by falsely stating their abandonment date of the repair work. In addition their creepy Project Manager,Ben Crouse, has made dozens of harassing and threatening phone and text contacts regarding his spurious billing. He even went so far as to have his sleezy collection agent masquerade as an attorney.