Cynthia RowleyReviews of cynthiarowley.com

The worst ever! She charges so much money on her merchandise and her customer service is awful. They never reply to emails. I purchased a dress early November, never received the dress never heard from anyone. I had to call customer service to find out what happened with my purchase. They didn’t have the dress in their warehouse and they failed to tell me. Awful!

Please do not order from this company! I placed an order in mid-August and then emailed and called CR multiple times with no response as to the status of my order. My calls were not only due to general enquiries re: shipping, but also an issue that I was having with moving/displacement because of the recent wildfires in CA—this company did not even have the decency to respond to someone (me) navigating a true state-of-emergency!!! Of course, I paid full price for the items that I ordered. I still have not heard back from anyone at CR. I reported them to the BBB. Sincere hopes that this review is helpful to all that read it!!

SCAM. Don’t buy from this company. I purchased a $300 dress and despite constant emails for information about where my order has progressed to, I’ve had no reply. Ive lodged a complaint with NY consumer unit. I also checked on websites for employees and countless stories of staff being bullied, not being paid fully, being asked to do unethical things and witnessing clients being ripped off. Consumer complaints told me hundreds of complaints about this company. DO NOT PUT YOUR MONEY HERE, AS YOU WILL NOT GET WHAT YOU PURCHASE. It just doesn’t arrive.

I placed and order for a $300 dress on 3rd July and despite contacting them over 12 times on email and social media I have never received a response! its theft!!! I shall be taking legal action

Terrible service and overcharge customers for shipping. I asked them to send to my USA adress they send to Australia and charge me $50 usd for a mask rip off company

WORST customer service! Do NOT order online. You cannot get any help with returns. They are basically stealing our money. I returned the items it took 2 months to get and returned within 2 days. No credit..Nothing. Nobody will respond to emails or phone calls. $478 they stole from me. They received their items back but did not credit my account. It’s the worst experience I’ve had with online ordering.

While Cynthia Rowley has slick online and SMS ad campaigns to entice you to buy from them, their follow up fulfillment and customer service is non-existent. They take up to 2+ weeks to respond to multiple order status inquiries, their Customer Service phone line just goes to a fast busy signal, and their Customer Service text option bounces back. Do not waste your money or time on Cynthia Rowley — the quality of the merchandise is not commensurate with the prices charged. Also, the spent on chasing purchases or politely requesting refunds for purchases that were not received is simply time wasted.

I don't usually leave reviews, but I have to warn others. Do not order directly from cynthiarowley.com. They have the worst customer service. I placed my order on July 6th, and just received the final item on August 20th. I have contacted customer service via social media. emails, and phone, and it has mostly gone unanswered. When I did finally receive a message on Facebook, they gave no apology or explanation for the delay/lack of communication. The shipping/tracking information was incorrect, which caused confusion, but I was unable to speak to anyone about it. Once I finally received my items, I was surprised by the poor quality of them. I am not returning them because I don't want to deal with this company.