Cynthia RowleyReviews of cynthiarowley.com

Ordered two items from the website. I wanted to return one. Customer service line is full. I can’t believe how unprofessional and unethical this company is. Finally got a real person on the phone and he said there was only one (1!) employee who handled returns. I threatened to call my attorney and they finally sent a shipping label. Never again will I purchase from this company.

Do NOT buy from this store. Even one star is way too much for the horrible experience I have now. Never received my package, call - only went to mailbox and mailbox always full! Email - never response! This store is a scam! Shame on Cynthia Rowley

I wish I had come here to read reviews before spending any money on their site. I received my order and the color was far different than pictured so I immediately wrote for a return at returns@. After a week I wrote another email. Then another to care @. Then I called and all mailboxes were full. What a horrible customer service experience! I may challenge the item on my credit card statement. edit: eventually they replaced the item after much emailing, but I would not order here again due to difficulty.

In May of 2021, I ordered two dresses that I saw ads for many times on Instagram. I ordered directly from their website. The dresses arrived, but were too large and the material was of much lower quality than expected for the price. As per the return instructions, I emailed customer service to receive a return label. There is a 14 day return window. It took me sending over four emails and stating I would open a dispute charge with my credit card company if I did not receive the return label. In between emails, I called the number listed on their website, and pressed the option for customer service, which then repeats the option for customer service. After pressing the option a second time, I was routed to a very long beep and the disconnected. Customer service, if it does in fact exist, was attempting to ride out the 14 day window, so that I would be unable to return the dresses and receive a refund. After the final email, I received a return label. I mailed the dresses the same day as receiving the label. The dresses were received and signed for at the return location on 6/28/2021. It is now 7/13/2021 and I have received zero communication from Cynthia Rowley regarding my refund, despite me sending six emails requesting confirmation of the refund, and stating that I will be opening up a dispute charge with my credit card company, which I am now in the process of doing. Stay very far away from this company, unless you enjoy making a donation to a non-existent customer service team.

DO NOT BUY FROM CYNTHIA ROWLEY! The reviews below are absolutely true. There is NO customer service online. The fed ex return label they sent was incorrect. I emailed CR 5 times, no response. I called many times, no human contact. All mailboxes are full. This is a scam company and should be investigated. My return package had gone missing due to a return label that was incorrect. I finally sent an email to CR threatening to report to the BBB and dispute charges on my CC. 2 minutes later, I received an email with a return refund! DO NOT BUY FROM CYNTHIA ROWLEY.

Do NOT ORDER!!!! It’s been a year! No one will respond or call me back!! They sent the WRONG address to Fed Ex! Non existent address! I am trying to file a claim but sender has to contact fed ex! Well they won’t respond! 30 emails later still nothing! Very expensive items.. NO CUSTOMER SERVICE!! I’d rather order from ALLIE EXPRESS than Cynthia Rowley! I’m really disappointed that I didn’t read reviews sooner! I thought it was a reputable company!

I never write reviews but I had to write this one because I have never had such a horrible experience with online orders! DO NOT buy from Cynthia Rowley! I never received my things and I payed a lot for it. Also, not a single response from customer service. I’m beginning to think they don’t even have one.

I ordered a dress 3 months ago, and I still haven’t received it. I have written countless emails and called, no one has EVER answered back. This dress was already expensive and now no customer service at all!!!???? Unacceptable