Cynthia RowleyReviews of cynthiarowley.com

Absolutely horrible customer service. The worst, by far far far, I have ever experienced. BUYER BEWARE! It is not worth the stress and worry and financial loss for the clothes. I ordered a dress, it was fabulous but too small so I wrote asking to exchange it. They don't offer exchanges. Ok, so I asked to return it with the intention of re-ordering in the larger size. They sent the return authorization and I sent it back the very next day. They received it (I have the signed proof of delivery) well within the 14 day return period. Then nothing.... absolutely no confirmation it arrived, no response to my emails asking about it. I contacted them via email, phone and various social media platforms and got absolutely no response. At this point, I am out the money AND the dress!!! Finally after 3 months I received a refund. I encourage anyone in the same situation to keep pounding away. I am not one to go on social media and post negative things, I tried privately via emails, calls and DMs on social media but nothing. After 6 weeks of no response I started posting publicly on social media. Eventually, the refund came through. But it was months of hassle and worry on my part. Not worth it. I definitely will not be ordering again, even though I would have loved to have had the dress in a larger size. No way I can support this business after that. Simply unacceptable customer service. For anyone facing similar issues, keep at them, hopefully it will work out for you too. In addition, there is talk on social media of a class action lawsuit regarding Cynthia Rowley's return policy in general. It won't be the first time, apparently CR is shady in all of her dealings.

This company offers zero customer after care! I received the red Astro pant suit and the top and trousers are hand stiched. The top smelt as though someone had already tried it on with smelly armpits and a couple of the stitches had come un done before I had even worn the item or removed the security sash. However because I had missed the return deadline due to being in hospital at the time the company refused to let me return for an exchange or for a free repair. The item cost me over £700 and was the most expensive item of clothing I have ever brought to say I am devistated is an understatement. The girl who wrote back to me regarding my complaint even put a smiling emoji in the email and signed off with two kisses totally unprofessional and has left me so regretting this very expensive purchase! Disgusting AVOID AVOID AVOID

Awful merchandise. I bought a white linen trousers to wear at all white party. When I arrived at the party my friend noted that the pant was ripped around the ankle area, I thought Wow its a brand new and expensive pant just worn once and for less than 2 hrs and ripped already? Anyways I thought may be while was driving. I came home to find out the trouser is all ripped at the back, had terrible holes in so many places like all over, and people were just too kind to tell me ,didn't want to embarrassed me at the party , I cried so much all my weekend was so stressful. Thank God had a tight underneath because was cold. How come this brand is so expensive? Is it expensive because it sells sh it ty stuffs or? I don't get it

Don't buy anything. I returned a dress and they got the dress in October. Till today I didn't get back the money and no answer. Customer service is not existing in this company. Never again, I am still waiting for a lot of money.

I recently purchased a size 2 dress that was slightly snug in the hips and contacted the e-mail address the website lists for customer service help. (There is NO phone number to speak with a human) They sent me an automated e-mail about returning the size 2- did not answer my actual question. I contacted them 3 times after this with no response. Maybe they just want me to be stuck with the original dress since it is taking so long to actually get a hold of someone and they have the 14 day return rule? Maybe no human actually works there? Whatever the case, I think next time I will just wait for it to end up at Marshall's because all Cynthia Rowley ends up there eventually. No customer service = no customers. Hope their computer reads this.

DO NOT BUY FROM THIS COMPANY!!!!! THEY ARE THIEVES!!!!!! READ ALL THE REVIEWS. I WISH I HAD. THEY NEED TO BE INVESTIGATED

AVOID AVOID AVOID would give 0 stars if I could.. disgusting company.. clothes are awful/unwearable .. returned and provided tracking and no refund no answer to emails or calls ... its a scam I AM CONTACTING MY CARD COMPANY AND UK FRAUD SQUAD

Ordered two items from their website. One was too small, went to request a return, they told me it was final sale and was clearly marked as such. It…was not. Anywhere. They immediately threatened to dispute any chargeback I made with my bank (which I haven’t even mentioned doing) indicating this is a very, very common complaint they get. Do. Not. Buy. From. Them.