Cynthia RowleyReviews of cynthiarowley.com

Have spent 2 months trying to return an item writing to every email address I can find for every department and have had no response.

Cannot believe this company... I was charged the FULL AMOUNT and have received one item out of four!!!!!! Spent a lot of money and have had ZERO response from customer service about any updates....it has been about 8 weeks of silence. DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THEM! The worse experience I have ever had!

Terrible customer service. They sent me a tracking number and I never received my order. When I checked the tracking after 10 days of not receiving my order I sent an email to customer service, no response after 72 hours so I sent another email. No response again so I sent another email - they don't list a phone number on their website by the way. In my third email, I requested cancellation on the order. No response. The following week I reached out on Instagram, finally, I received a message back asking for my order #. I sent screenshots of all my emails and guess what NO RESPONSE again from Instagram. I followed up the next day and the Instagram manager said they would cancel my order. An hour later I got a shipping notification for the other items. I requested again for cancellation of the item I never received and the items they are saying are shipping after my requested cancellation from the previous week. I've reached out countless more times with no response anywhere, I've learned this is a terrible company with terrible leadership that doesn't value customers or our population. If they did they would be donating proceeds from mask sales which they are seeking for $35 and completely crappy and itchy. I have filed a complaint with the BBB and asked my credit card to dispatch the portion of the charge I never received. Disgusting behavior from what used to be a brand I thought made cute items, but without a proper business model, your cute designs mean nothing. DO NOT ORDER

I received an item and decided to return it the next day because it did not fit, which was well within their return window of 14 days. Their website will not process my return label, their mailbox is full, and they are not returning emails. I do not recommend this brand.

Do not order online from this brand. Their FB & Insta pages are full of complaints. I placed an order on 1st June. They've charged my credit card and sent a web confirmation order with a promise of delivery with in 4 days - nothing since then. I have emailed their customer service, contacted them via insta and FB and have received no response at all. It seems that they have stopped fulfilling orders but are still taking them and taking payment!!!