customlids.comReviews of customlids.com

They run small after it’s all said and done, ordered a L/XL and a S/M for my business, they both run too small to even use so money down the drain don’t waste yours.

Poor quality and no customer service, ordered hats with a clean simple white logo that consists of 7 lowercase letters and a period, black snapbacks with white raised stitch lettering, period is oval and is supposed to be round, stitching is fraying upon arrival, overall bad quality of workmanship, custom lids says that the work within specification, forced to dispute via my bank but a review is warranted to help then next person avoid poor quality and service. I would use a different company for custom hats.

I ordered a new era 59fifty fitted hat which came in a reasonable time and it was great. I was so impressed with the product. Therefore, I ordered a second new era 59fifty fitted hat which came in a reasonable time but had an awful experience. The second hat graphic was great. The graphic was exactly what I was wanting. The fit of the hat, on the other hand, was not correct. The tag said it was the right size, but it was either poorly constructed or stretched out during customization. The hat was much bigger in size. I reached out to support and they said the size is correct and would not replace or refund. They said they would give me 15% off of another purchase. It appears the quality of the products at custom lids is hit or miss which is disappointing considering the price of the product. Do not recommend unless you like to gamble!

Ordered six hats, some shirts, and some hoodies. Order said fully fulfilled. Same tracking number attached to every single item. Only the hats arrived. The box wasn't even large enough to hold more than the six hats. After reading other reviews, it's clear to me this business is not to be trusted.

Worst company for custom hats , they use a horrible mock up software and they mess up my order giving me two hats with the same logo and they never respond for a refund. Stay away from this company and save some money and headaches

I will never order a custom hat from here again. Not only does it take wayyy longer than they say, the proofs are VERY poor. And when you inquire with support as to why the proof looks the way it does, all they say is "it won't look like that when it's complete"... and when it finally got here it looked WORSE! Not to mention 75$ in! You would think quality would not be an issue. If I could put -5 I would. Rant over.

I ordered 23 hats from them. Their website said expected shipping date was within 12days before I paid for them.They took almost a month to ship my order. Horrible experiences.