customlids.comReviews of customlids.com

Will gladly take your money by listing stock they never have on their website. Getting the money back involved chargebacks if you were lucky enough to use a credit card instead of a debit. DO NOT USE THIS COMPANY

I ordered a customized fitted hat from Customlids.ca for over $80. They sent the wrong size hat, then basically said, sorry, it’s customized so you can’t return it. Now I have to find some way to shrink my head two sizes or I’m out $80. Thanks Custom Lids. See exact response from “customer care” below: Hello Dan, Thanks for reaching out! I am sorry that the hat you received from us did not fit as expected. Due to New Era hats being handmade, there can be some variation in the size of the fitted hats. Since your hat was customized, it is not eligible for a return or an exchange. I apologize for the inconvenience. You are welcome to use this promo code for 15% off your order, but that is the best we can do: CCARE15 F’n joke.

After 2 months of waiting for my order (they went back and forth with proposed changes due to inventory problems on their end after 1 month) they cancelled my order due to "inventory issues". Absolutely horrible to deal with and in the end they failed.

Do not buy any custom made products from this company. I designed a hat, and when it showed up, the font was much smaller that the proof that I approved, and they refused to re-make it or refund me. Terrible customer service. There are plenty of better sites to choose from. BUYER BEWARE.

Stay away! Once ordered, there is no communication, no way to get an update, no phone / chat / email support. $500 and two weeks later I have NOTHING, not even word anything happened. Just a receipt from Shopify and a Fanatics support org that can't help.

I placed an order for 8 custom hats that I never received. I waited nearly 2 months for these hats, only for them to tell me they ran out of stock for the hat that I wanted my design to be printed on. How does a hat company run out of hats? Not only is the shipping time unreliable, their customer service was just as horrible. Not once did they provide a status update on my order. I had to email them twice to check if they even knew about my order. Don't order from this company

I ordered from them over 2 months ago! My order had the wrong shipping info. The order was sent back and is still being held at the their local post office! I just want a refund at this point. It takes 2 weeks to get a response there is no phone number to contact so I'm going to have to call my bank and issue this as fraud. Sucks!

After creating a hat that took several hours to make now it won't let me upload it to the shopping cart with hours of glitching and reuploading from the start this website sucks