CustomLanyards.ComReviews of customlanyards.com

Poor experience, provided a patch with a different stitching color for the merrow, didn't even make sense. Only wanted to offer 20% refund but I need a correct patch not a partial refund. Insane.

If there is a zero I would have given them zero! this company is a scam. They are Customlanyards.net, Customlanards.ca, custom lanyards.com and wrist-bands.com. They claim in their website that they manufacture in the states. It's all a lie! Even the reviews from other sites and their own websites are fake. I have a small business and wanted to see a sample of a lanyard for my client. I paid rush shipping $35 for a sample to be delivered to me in the next 4 business days. its been almost a week and not even a tracking number. I have requested samples before with my other vendors in the states and they ship almost immediately and for free most of the time. They are misleading and do false advertising. Do not be fooled they are from China.

Very poor communication which is also very delayed. In our case because of their own internal miscommunication our order was late and delivered after our event by several days. The date we expected to received them never changed in our account. It was exhausting working with them. There are better companies with much better communication and customer service.

Do not order from them. They completely lie about delivery dates and their customer service lies and gives no information. We bought 20k worth of products for an event and they never arrived. They also lie that they ship from the USA when it is overseas.

This is not a USA-based company, the addresses they supply are not even theirs, one is the UPS store and the warehouse is for another company. I paid to have my order done here, not in China. If I wanted it made in China, I would have ordered from Alibaba, which is what they did then hiked up the price. All I did was pay more money for a service I could have gotten done myself for far much less money. They are not honest and should have to display that they are not producers of the products they sell. Frauds! Last time I do business with them.

Order did not arrive as promised. They are shipping from China.

These people have no morals! After my grandmother passed away, we canceled her subscription with them a MONTH before the refill. A month later, they sent it anyway and then wouldn't allow for returns. We complained and they finally agreed to give a partial refund if we paid for the shipping. WHY should we be out of pocket anything? None of this was our fault. While that is despicable on it's own, who steals from a family that just lost a loved one. Disgusting. Do not shop with them. I do not know how this company's owners sleep at night.

I've been in marketing for 17 years and have worked with tons of various vendors over the years. This was by far the worst experience I've ever had! Their customer service is absolutely horrible. I placed an order for lanyards and requested a specific delivery date. I chose the shipping option that showed a delivery date one week before I needed the product just in case. Four days before the date I selected, I received an email stating that it was delayed and wouldn't be ready for another month. I contacted them to cancel the order since I needed them for a specific event and they told me I would have to pay 70% of the original invoice in order to cancel since it was "already in production." They would not work with me AT ALL. We disputed the charge with our credit card company multiple times and they would fight it every time. Long story short, we ended up just continuing with the order because we weren't going to pay almost $2,000 for no product. We also had to change the shipping address since they would no longer be delivered to the event location and they charged us an additional $35 just to change an address. It took just under 6 months to resolve this with their awful customer service team. They also charged us AGAIN when we decided to continue with the order and it took 3 weeks just to get them to submit the refund. I will never work with them again and can't believe how terrible this experience was. Just an FYI, they are the same company as customlanyards.net and 24hourwristbands.com. Beware if you decide to work with them!