Cheryl S.
Sales Tax??
I don’t understand why I had to pay sales tax on a charity donation.
Response from CUDDLYDec 11, 2024
Hello There, Thank you for your review, we take your feedback very seriously. I do apologize for any confusion here, next to the taxes and fees section on our check out page or cart, you will see a + sign. If you click that sign it will let you know what you are being charged, either taxes or fees. CUDDLY applies a transaction fee of $2.99 to help cover our business expenses and fees from our payment processors. We also retain 10% of monetary donations in order to support our ongoing efforts to keep our service free for animal welfare organizations. We also endeavor to ensure their campaigns are successful by providing tools and marketing efforts at zero cost to them. If you were making a monetary donation, it was most likely the fee that your were seeing. Below is some general info on our sales tax policy! To guarantee the long-term success of our business, uphold our dedication to assisting shelters and rescues, and comply with state laws, donors will be kindly asked to cover any applicable sales tax. Sales tax will not apply to monetary-only donations. This adjustment will play a vital role in enabling us to sustain our support for the animals who depend on your unwavering generosity. The Sales Tax we collect, is dictated by and goes towards the sales tax in the state you are located. Thanks so much for your understanding and support! I want to make sure you feel comfortable donating and using CUDDLY. Please let me know if I can answer any additional questions or be of any further assistance. Have a fantastic day!