CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers animal welfare organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization. It is CUDDLY's mission is to help save as many animals through community, innovation, and creativity.
CUDDLY (cuddly.com) has 2,942 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
cuddly.com
Website
cuddly.com
Category
Professional Organizations
Location
Seal Beach, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I really want to hear these stories about helping abused/sick animals! My only other comment is "How can people be so uncaring about animals?" They should get the same treatment in life!
Response from CUDDLYJul 20, 2026
Your generosity helps rescue organizations across the country access the resources and visibility they need. We're so grateful to have your support.
PJ
Pam J.
good just like to seemore updates and…
good just like to seemore updates and pics
Response from CUDDLYJul 13, 2026
We're so grateful for your support and kind words. It's because of caring people like you that we can continue to support rescuing and treating animals who need help the most.
BB
Brenda B.
Love/jate
Love/jate! so hard to see stories. wish there was more followup!
Response from CUDDLYJul 13, 2026
Thank you so much for your support and generosity. We are so grateful for all you do for animals in need.
If there are ever any cases that you are wanting follow ups on, please do not hesitate to reach out to [email protected]. Our friendly customer service team is more than happy to see if we can get a new update for you!
NI
Nicole
A good charity but the volume of email asks is out of control, 15 and more per DAY.
Overall I’m happy with Cuddly and the work that the rescues do, which is constant and thankless, I’ve done it. Animals have always been my life and that’s where the majority of my giving, both planned and unplanned, goes via a number of sources. However, I now get so many emails every day from Cuddly, sometimes 15 or more but no less than 8 that it’s becoming untenable. I cannot give every day, I am not a never-ending well of cash but the emails and stories are continuous, relentless and horrific. They are starting to hurt my mental health and that means just not opening or reading anything. I’ve recently been considering blocking anything from Cuddly because I can’t read one more horrific appeal for money. I’m also desensitized to some now because I feel helpless, the ask is never ending and the updates are few and far between. I also recognize the automated emails that come in now “few are helping XXX, will you?” Many times when I go to check, they have reached their goal but I’m still getting emails saying few are helping? “Been a rough few days for XXX” and I go to read and the animal is doing beautifully but they need more money. This is after giving money once or twice already and there simply isn’t more to give. I have begin to question the authenticity and honesty of the appeals when I’m getting emails that are, frankly, untrue and clearly meant to be emotionally manipulative. The number of emails now saying that the rescue can’t feed their animals and are one week away from financial ruin and I’m the only thing that will keep all the animals from being euthanized or turned out onto the streets…ridiculous in number and not okay. That’s not the way to appeal, it’s not only unprofessional, it’s so incredibly manipulative that it just makes me angry.
There needs to be some oversight of the sheer number of emails and asks from some rescues and the content also needs to be monitored in some cases. Manipulation isn’t the way to do business, even when it’s charity. Guilt isn’t a good motivator, making people feel like crap even when they are doing everything they can, isn’t the way to do business.
So, while I recognize the amazing work rescues do and like being able to help smaller rescues that don’t get the funding, it’s getting to the point where I may have to stop outside of the monthly Cuddly club donation.
Cuddly can vet the rescues who need it and I can stop feeling manipulated.
Response from CUDDLYJul 13, 2026
Thank you so much for your feedback and review. Your feedback means the world to us and we will make sure this gets passed on to our management team.
The Few are helping emails are part of an automated process to help encourage donors to finish checking out or reminding them if it slipped their minds!
We do sincerely apologize for any confusion or inconvenience, and if this has felt manipulative in anyway. We would be more than happy to adjust your email outreach settings however we can for you. You can always reach us at [email protected] and one of our friendly customer service team members can help fix this for you.
We would also be happy to look into any rescue or shelter that is sending an overwhelming amount of emails for you. We deeply value your inbox and mental health and do not want to overwhelm either of those.
Thank you again so much for your feedback and all you do for animals in need.
TO
Tom
I like Cuddly as it connects me with vetted charitable organizations helping animals.
I like Cuddly as it connects me with animals that need help, often from horrific circumstances. I can't help them all but do what I can. I believe it provides a clearing house of vetted charities helping animals. I can get updates later to see how they are doing. If I would suggest an improvement it would be to allow us to narrow our results down if we want to those charities close to our location.
Response from CUDDLYJun 30, 2026
Your generosity directly empowers the animal welfare organizations on our platform. Thank you for choosing to make a difference.
We will definitely get that feedback over to our management team. If there is anything else that you would like us to know, please reach out to [email protected]
Thank you for all you do for animals in need and have a wonderful day,
SF
Susie F.
Experience was good once it worked
Experience was good once it worked. Everytime I would try to check out the cart it kept saying payment didnt go through. At first I tried PayPal and it just kept trying to transfer. I put in my card like 5 times and it didnt go through. Tried again the next day and it took another two tries before it went through. I checked all the info and it was correct but working with that payment system was difficult. Also it would be great if we could get updates on animals we have donated to. I think that is already done but its been a while since I have been able to donate, so I cant remember. Thanks
Response from CUDDLYJun 30, 2026
Your kindness truly means the world to us. Thank you for believing in the mission and standing behind the rescues and shelters working so hard every day.
We are so sorry that there was issues taking your payment. That is definitely not the experience we want you to have.
Updates will be automatically sent to your email if you donated to that animal! For any issues with payments or updates, our friendly customer service team at [email protected] would love to assist with any of your needs.
Thank you again for all you do for animals in need and we hope you have a wonderful day,
FS
F.S.
Sometimes the pages load slowly
Sometimes the pages load slowly.
I do support Cuddly to help animals.
Response from CUDDLYJun 29, 2026
Thank you for your kindness and for recognizing the importance of caring for animals. Your generosity truly changes lives, and we couldn't do this without you.
I will get this note to our developers about the long loading times, if you have any screenshots or examples, please do not hesitate to reach out to [email protected]
LK
LK
Thank you for your advocacy
I love the idea of Cuddly’s support and how so many pets are saved as a result. What I would like to see are updates on all projects. For instance, if I rescue needs food, let us know by no later than 2 weeks after drive. Also, what happens to animals that don’t get all of the financial support. Thank you for all that you do!
Response from CUDDLYJun 24, 2026
We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.
If there are any campaigns you would like an update on, please reach out to [email protected]. Our friendly support team can check in on those for you and get any updates they can!
Have a wonderful day,