CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers animal welfare organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization. It is CUDDLY's mission is to help save as many animals through community, innovation, and creativity.
CUDDLY (cuddly.com) has 2,942 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
cuddly.com
Website
cuddly.com
Category
Professional Organizations
Location
Seal Beach, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I don't see an update even days later on how much money or items are still needed for an animal that I donated to.
Response from CUDDLYAug 14, 2025
Hello there,
Thank you for reaching out to me with your inquiry-and for the compassion you've shown towards the animals we support.
Any updates we get about the animals automatically show up on their campaign page, and if you've donated to the animal, they'll be automatically emailed to you.
We do try to get regular updates, but as you might expect, animal welfare organizations are very busy.
I do apologize for the inconvenience here; we do make our best effort to keep campaigns fully updated.
Thanks for your support and understanding!
MH
Marilynn H.
First time ordering
First time ordering. Just adopted a puppy from Operation Kindness. They gave us a gallon sized Ziploc food. It was Cuddly. Seems like a great formula.
Ordered on a Wednesday and paid for USPS Priority (1 business day). Didn't ship until Friday. Was sent Ground.
I sent 2 inquiries. NO RESPONSE. So, customer service leaves a lot to be desired.
Response from CUDDLYAug 20, 2025
Hi there! Thank you so much for your review.
If this has not been corrected, please reach out to [email protected] and we will do oujr absolute best to ensure this is corrected for you!
GR
Gioconda R.
Love you are helping dogs but i have no…
Love you are helping dogs but i have no update of my donation
Response from CUDDLYAug 14, 2025
Hello there,
Thank you for reaching out to me with your review and for the compassion you've shown towards the animals we support.
Any updates we get about the animals automatically show up on their campaign page, and if you've donated to the animal, they'll be automatically emailed to you.
We do try to get regular updates, but as you might expect, animal welfare organizations are very busy.
I do apologize for the inconvenience here; we do make our best effort to keep campaigns fully updated. If you reach out to [email protected], we can see if we can track an update down for you.
Thanks for your support and understanding!
CJ
Carlie, Jake and P.
You keep charging more and more to…
You keep charging more and more to contribute to animals in need of food, medical, etc. If you would not charge so much in fees, people would be able to donate more for those that need help!!!!!
Response from CUDDLYAug 14, 2025
Hello there,
Thank you for reaching out with your concerns. We truly value your feedback and take it seriously.
CUDDLY's mission is to save more animals by supporting animal welfare organizations. To achieve this, we provide a valuable system of tools, services, and fundraising expertise to our charity partners at no cost to them. However, developing, maintaining, and executing these services involves significant costs for us. We face various budgetary challenges as we strive to support our partners effectively, some of which may not be immediately apparent. These costs have recently increased across the board, further challenging our ability to sustain our operations.
While it's unfortunate to have fees, these fees allow us to maintain our commitment to offering fundraising expertise, tools, services, and marketing efforts to our partners at no charge.
Thousands of animal welfare organizations choose us each year because there's no better way to ensure a successful fundraising campaign. Our free platform, support, and services are invaluable to rescues and shelters, and helps ensure animals in need get the help they deserve.
With your generous support, CUDDLY can continue to have a significant impact on animal welfare, saving thousands of animals annually and alleviating the burden on charity workers worldwide. Please let me know if you have any additional questions and I would be happy to answer them.
DA
Dolly A.
Onee time donation.
I sent an email to make sure I was only signing up for a one-time donation. Never heard back from anyone, so I still don't know.
Response from CUDDLYAug 14, 2025
I am so sorry that happened!
If you reach out to [email protected], we can make sure this gets corrected for you.
CU
customer
So many emails
So many emails - an amazing cause but 3-4 fundraising emails a day each with a heartbreaking story is too much
Response from CUDDLYAug 14, 2025
Hi,
Thanks so much for the review, we take all feedback very seriously. Please reach out to our support team and we can ensure you get unsubscribed from any emails you would like!
We highly respect your inbox, as such we've provided an easy way for you to control your email subscriptions from your donor profile, you can also click the "unsubscribe" link at the bottom of any of our emails. Additionally, our friendly support team is always ready to help you at [email protected].
We sincerely appreciate your support!
LO
Linda O.
Way too many emails! And Cuddly/Trustpilot responded to my concern two months later!
CUDDLY has already started bombarding me with emails, and I just made my first donation a few days ago.
You provide a good service, but I expected better from you. Not happy.
Response from CUDDLYAug 14, 2025
Hi, Linda
Thanks so much for the review, we take all feedback very seriously. Please reach out to our support team and we can ensure you get unsubscribed from any emails you would like!
We highly respect your inbox, as such we've provided an easy way for you to control your email subscriptions from your donor profile, you can also click the "unsubscribe" link at the bottom of any of our emails. Additionally, our friendly support team is always ready to help you at [email protected].
We sincerely appreciate your support!
DA
Daniel
Suck at updates, I can't tell if my money helped
They're good at writing emotionally manipulative messages about new cases, not so good at giving updates for the animals you've donated to.
In about a 2 weeks I've donated for 3 different cases, gotten updates on 2 of them, and been spammed with messages about 30 others. The 2 updates I got are now old. Yes, 2 unless you count that they sent one 5 times. Bud and Daisy might have been alive 10 days ago, but a lot could have changed since then.
I have no idea if my money did any good.
AND you have to set up an account to write a review. I suspect I'm going to be spammed just for writing my opinion.
