CUDDLYReviews of cuddly.com

Response from CUDDLYFeb 20, 2024

Hi Vicky, Thanks so much for your feedback. We value your experience and we continually use donor feedback to improve our platform. For the wish list items, per the request of the shelters, some items are quantity limited and some are not. If you purchased an unlimited one, then that item would not have dropped off the wish list. We are sorry to hear that you had a displeasing experience with the fundraising request. Our intention is to increase awareness about the challenging situations animals face and to garner support for their well-being. However, we understand that not everyone would prefer to receive these requests. You can edit your email preferences in your profile, or feel free to reach out to our friendly support staff at [email protected] and we can happily update your email preferences for you. We are grateful for your support and commitment to helping animals in need. If you have any further concerns or suggestions, please don't hesitate to reach out.

Response from CUDDLYMar 1, 2024

Colleen, Thank you for the invaluable work you do as a rescuer. Your work is helping improve the lives of so many animals! Cuddly sincerely appreciates your support and we also love working with Dallas Pets Alive. Thank you again for your support and the crucial work you do for our furry friends. Have a wonderful day!

Response from CUDDLYFeb 8, 2024

Hello David, Thank you for acknowledging and appreciating our commitment to helping those who need our support. Your kind words inspire us to continue our mission to make a positive impact on the lives of animals in need. If you have any questions, feedback, or if there's anything more you'd like to share, please feel free to reach out. Together, we can make a lasting difference for these animals, providing them with the care, love, and attention they deserve.

Response from CUDDLYJan 23, 2024

Thank you for your feedback and your appreciation for our cause. We understand your concern about the pricing of items on our wishlist. We constantly strive to balance providing quality care for animals with making the most of our supporters' donations. In regard to the wishlist items in our catalog, our objective is to support animal welfare organizations by helping to provide what they need to help the animals under their care. CUDDLY works hard to maintain competitive pricing and we do everything we can to keep costs low such as working with pet brands and bringing supplies directly into our warehouse. Any and all donations go towards making a positive difference in the animal’s road to recovery and are greatly appreciated. It is important to note that we strive to keep our platform free for animal welfare groups, as such, a reason for why our products may seem higher priced is because we include the cost of shipping and handling fees. In addition, all wishlist items & donations are tax deductible for donors which is explained in further detail on our FAQ page. Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners. We hope this response helps provide you with transparency on CUDDLY. We thank you so much for any and all critiques, as we are always working to improve our business. Please let me know if you have any further questions and I will be happy to answer.

Response from CUDDLYJan 22, 2024

Thank you for your valuable feedback, and we appreciate your kind words about CUDDLY's efforts! We want to ensure that your experience with us is positive in every aspect. I'd like to clarify that the tip added is entirely optional, and you have the flexibility to adjust or remove it during the contribution process. We apologize for any confusion, and we're committed to making the experience seamless and transparent. If you have any further concerns or if there's anything specific you'd like assistance with, please feel free to reach out. Your feedback helps us improve, and we're grateful for your support in our mission to assist animals in need. Thank you for being a part of CUDDLY.

Response from CUDDLYJan 22, 2024

Hello Anna, We're thrilled to hear that you've had a positive experience with updates! Providing regular updates on the animals and their progress is a key part of our commitment to transparency and keeping our supporters informed.

Response from CUDDLYJan 22, 2024

Hello There, Thank you for your kind words and your support for CUDDLY's cause of helping injured and abused animals. We appreciate your concern regarding the transparency of your donations. Rest assured, CUDDLY is committed to transparency, and donations made for a specific campaign go directly to the highlighted animal or rescue organization. We strive to ensure that funds are used to address the specific needs outlined in each campaign, whether it's for medical treatment, rehabilitation, or other necessary support. If you have any specific questions about a particular campaign or if there's anything else you'd like clarification on, please feel free to reach out to our support team at [email protected]. Your trust is important to us, and we want to ensure you have confidence in the impact your donations make.

Response from CUDDLYJan 22, 2024

Hello There, Thank you for sharing your thoughts, and we appreciate your positive feedback on the international platform, recognizing its impact in giving exposure to animals worldwide. It's an essential aspect of our mission to help animals in need globally. In regard to the wishlist items in our catalog, our objective is to support animal welfare organizations by helping to provide what they need to help the animals under their care. CUDDLY works hard to maintain competitive pricing and we do everything we can to keep costs low such as working with pet brands and bringing supplies directly into our warehouse. Any and all donations go towards making a positive difference in the animal’s road to recovery and are greatly appreciated. It is important to note that we strive to keep our platform free for animal welfare groups, as such, a reason for why our products may seem higher priced is because we include the cost of shipping and handling fees. In addition, all wishlist items & donations are tax deductible for donors which is explained in further detail on our FAQ page. Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners. We hope this response helps provide you with transparency on CUDDLY. We thank you so much for any and all critiques, as we are always working to improve our business. Please let me know if you have any further questions and I will be happy to answer.