CSC ServiceWorksReviews of cscsw.com

I would give this place a zero if I could. When you have questions that need answered, the reps will never ever transfer your calls to a manager for escalation. The reps are rude and terrible and they had the nerves to increase the rates of dryers & washers to $3.00 from $2.75 when the whole apt complex of 350 units said the appliances are trash. The washers are not wringing out the water and the dryers do not dry anything. I am sooooo pissed 😡

HORRIBLE! If you want a refund you need to call them within 24 hours. Their machines are always broken. I've submitted a work order MONTHS ago and they're still broken. Somehow the washer was fixed but the dryer is broken, but it'll still take your money. It was $1.75 per wash and dry and they just upped the price to $2.00 even though their machines don't work.

CSC is a horrible company, their representatives lie to you about coming out and fixing their machines, our machines been broken for 7 months now. There are elderly people in these buildings who can't walk well or can't get to laundry mats. I think people should switch to another company and boycott CSC, because they don't care about their customers at all.

Can't wait for there contract tp expire! You can't get refunds from their malfunctioning machines. Everyone in our building despises this company . Never sign a contract with them!

My building laundry is served by CSC and they are definitely one of the worst companies running laundry today. We had a combination coin-op and app system which worked perfectly fine because I hate app-based laundry systems and didn’t mind going to the bank every few weeks to get two rolls of quarters but a few months ago CSC decided that coin-op had to go and everyone would be forced to use their app. Fine, i’ve use payrange before and that worked ok and it eliminates the need to procure quarters. However, unlike payrange, their app is a steaming-hot pile. For one, I cannot use my mastercard debit or apple pay to add funds to my wallet at all and for some reason the only card that did work was a visa credit card. When I contacted their customer support, the only thing they could tell me was that “oh the app be like that sometimes,” that I should just turn my phone off and on again and if that didn’t work uninstall it and reinstall it. Needless to say, neither of these “solutions” worked so I called them again and they forwarded my issue to tech support (why didn’t they do that in the first place??) and that I would be hearing from them in 48 hours… one week later, I received an email from the CSC tech support team letting me know that my account was fixed and good to go, great! Except when I attempted to add funds using my debit card it still didn’t work and somehow whatever they did also made my visa credit card stop working as well and at this point I could not do any laundry at all anymore. I wrote back telling them about this problem and they told me that it was likely a problem with my bank and that I should get in touch with them to unblock my cards. So… I got in touch with my bank and according them, any charge attributed to CSC serviceworks on a mastercard is automatically flagged as fraudulent and there is nothing I can do to “unflag” them. If that isn’t enough to show this is a company that engages in shady dealings, they also constantly send you offers to sign up for credit cards which force you to shut down the app in order to make them go away. are they in the business of providing laundry or financial services? either way they can’t possibly be trusted to do either of those things. On top of everything, our washers dispense stinky water and one of our dryers has been broken for the past few months and they don’t seem to be intent on fixing it anytime soon. CSC Serviceworks is a dumpster fire and they need to be put out of business for their absolute failure to provide the bare minimum of adequate services.

I hear that years ago this company used to be good,and then it was sold. It appears the philosophy of the current owners is to collect money and not ever maintain the machines. What a money-saver! Until you don't have any customers. Our building is switching to a new companu soon and I can't wait. We have two washers and dryers, and at least one of them is always out of service. It takes MONTHS for them tp fix anything.

Just terrible. We’ve had 3 of seven washers working for the last month no service calls and now we’re down to two for well over 150 people. The app is fine other than they bombard you with additional services having nothing to do with the laundry.

horrible company horrible customer service this place to go out of business they rip you off. It’s a SCAM