CSC ServiceWorks Reviews | Read Customer Reviews of cscsw.com

CSC ServiceWorks Reviews | Read Customer Reviews of cscsw.com

CSC ServiceWorks reviews

Showing 274 reviews with 1 star · Clear filters

April C.
Oct 31, 2023
New machines out of service more than in
New machines were installed for use with the CSC Go app. They have been in barely 3 weeks and have been out of service more than in. CSC refuses to refund the money back to me. The app should show machine out of service when there has been a service request.
Response from CSC ServiceWorksFeb 5, 2024
Hello April, Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are sorry for the negative customer experience. We hope your concerns have been resolved; if not, please email [email protected]. In your email include a copy of your review, the full property address where the machines are located, email address associated with your mobile application and detailed review of customer needs. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Davis
Sep 13, 2023
These people will take your money
These people will take your money, lie about a refund, and string you along for weeks. Word to the wise, get your money back by any means necessary. This company doesn't give a damn about you, so don't give a damn about them OR their property (if you know what I mean).
Response from CSC ServiceWorksFeb 5, 2024
Hello Davis, Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are sorry for the negative customer experience. We hope your concerns have been resolved; if not, please email [email protected]. In your email include a copy of your review, the full property address where the machines are located, machine ID numbers of machines that are currently inoperable, describe the error each machine is having, and detailed description of refund concerns. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Humble B.
Sep 8, 2023
I’ve reported 3 machines broke on our…
I’ve reported 3 machines broke on our property for about two weeks now. A tech finally came out and I get an email that all repairs are completed. None of the issues have been fixed. NOT 1. The tech threw away all of my Out Of Order signs and DIDNT repair anything. I called customer service to see what’s going on and the representative was so rude!!!!!! Im debating on having CSC remove all of their machines from our property just based on the representatives nasty attitude.
Response from CSC ServiceWorksFeb 5, 2024
Hello, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your client experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Amie R.
Jul 7, 2023
Was in need of a laundry card in my…
Was in need of a laundry card in my complex two weeks ago to do my laundry. $10 for a new card and no card was dispensed. I called and they promised a new card to be sent in the mail. 2 weeks later and no card so I cant do my laundry in my complex. No answers to emails regarding this. They are AWFUL dont use them.
Response from CSC ServiceWorksFeb 5, 2024
Hello Amie, Thank you for contacting CSC ServiceWorks and informing us of your laundry card concerns. We hope your concerns have been resolved; if not, please email [email protected]. In your email include the full property address where the machines are located and your personal address. Regards, CSC ServiceWorks
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Joaquín B.
Jun 27, 2023
CSC is a fraudulent company
CSC is a fraudulent company. They have a theft system in which they take small amounts of money from lots of costumers from all over the place and take weeks to return it (and if they do). The drying machines don’t work well, so you have to pay 2 or 3 times until it fully dries your clothes. Costumer service is awful at every level. I hope they get them in court. This is unacceptable.
Response from CSC ServiceWorksFeb 5, 2024
Hello Joaquin, Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are sorry for the negative customer experience. We hope your concerns have been resolved; if not, please email [email protected]. In your email include a copy of your review, the full property address where the machines are located, machine ID numbers of machines that are currently inoperable, describe the error each machine is having, and detailed description of refund concerns. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Boris K.
Jun 19, 2023
If I could rate this company lower
If I could rate this company lower, it wouldn’t be low enough. Our building “upgraded” to their machines and about 25% of the machines never work!!!
Response from CSC ServiceWorksFeb 5, 2024
Hello Boris, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Brad B.
May 17, 2023
Extremely Poor Service...all around
I own a convenience store and CSC has an air machine at my location for my customers to use. The air machine is always broken and it takes forever to get CSC technicians to fix it. When I call CSC for support, I'm on hold for a long time, CSC is still blaming COVID for their long hold times. When I do get someone on the line that I can understand, the assistance I receive is always sub-par. Bottom line, do yourself a favor and never do business with this company.
Response from CSC ServiceWorksFeb 5, 2024
Hello Brad, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your client experience. On behalf of the company, I would like to assist with improving your client experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Zelda F.
May 11, 2023
They don't repair the machines. We have over100 apartments in this building for low income seniors and we only have two working washers and dryers. These guys suck
They don't repair their equipment. We have a building of over 100 low income seniors, we have two working washers and dryers. They don't respond to complaints. They basically suck
Response from CSC ServiceWorksFeb 5, 2024
Hello Zelda, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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