CSC ServiceWorksReviews of cscsw.com

Response from CSC ServiceWorksFeb 2, 2024

Hello Jane, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. The type of payment system at a property is what was ordered by the property. We advise you to contact them if you are dissatisfied with the options available. If there are current machines not functioning and assistance is needed with submitting a service request, please email [email protected] and include the full property address where the machines are located, the machine ID number of each machine and describe the error each machine is experiencing. Please review the following refund resources: • Residents can report lost funds within 1-2 business days of losing them, and the refund must be associated with a service request for verification. We do not authorize mass refunds over some time. • The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time. • If you utilize the CSC Go or CSC Pay Mobile applications, you need to request a refund via the mobile app (by using the service request feature in the app) instead of the online form, as you will be directed to the app. Large refunds requested online with no information about how the funds were lost are not able to be approved. • Any time funds are lost in one machine, you may use the online form within two business days, if possible. • If two or more machines are used, please call us at 877-264-6622 to report the machines and request a refund I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Response from CSC ServiceWorksFeb 2, 2024

Hello Atilio, Thank you for reaching out to CSC ServiceWorks. It was confirmed your concerns were successfully resolved. We hope to serve you better in the future. Regards, CSC ServiceWorks

Response from CSC ServiceWorksFeb 2, 2024

Hello John, Thank you for contacting CSC ServiceWorks with your concerns. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like we missed the mark with your customer experience. On behalf of the company and if assistance is still needed, I want to look into your refund concern further. Please email [email protected] and include a copy of your Google review, full property address, first and last name, the date the card was mailed in, estimated balance on the card, indicate whether a refund check or laundry card to pay mobile balance transfer is needed, and your address. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Response from CSC ServiceWorksFeb 2, 2024

Hello Jody, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. If the store owner or a consumer does not notify CSC that are air pump is out of order, CSC has no way of knowing the machine needs servicing. We apologize for the inconvenience. If assistance with a refund is still needed, please email [email protected] and include the full property address where the air pump was located, your first and last name, personal address, and the total amount of funds lost. Regards, CSC ServiceWorks

Response from CSC ServiceWorksFeb 5, 2024

Hello Craig, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our clients receive the Best-in-Class client service. It sounds like CSC missed the mark with your personal experience. If assistance is still needed, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Response from CSC ServiceWorksFeb 5, 2024

Hello, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Response from CSC ServiceWorksFeb 5, 2024

Hello Lisa, Thank you for contacting CSC ServiceWorks. We are the leading laundry solutions provider and air vending services in the United States, Canada, and Europe. If you have yet to utilize our services, we advise you to reach out to your banking institution to dispute the charges. We hope this information helps. Regards, CSC ServiceWorks

Response from CSC ServiceWorksFeb 5, 2024

Hello Amie, Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are sorry for the negative customer experience. Please review the following refund resources (steps to take if refunds are needed on more than one or the same machine): • Residents can report lost funds within 1-2 business days of losing the funds and the refund must be associated with a service request for verification. We do not authorize for mass refunds over a span of time. • The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time. • If you utilize the CSC Go or CSC Pay Mobile applications, you need to request a refund via in mobile app (by using the service request feature in the app), instead of the online form, as you will be directed to the app. Large refunds requested online with no information about how the funds were lost are not able to be approved. • Any time funds are lost in one machine, you may use the online form within two business days, if possible. • If two or more machines are used, please call us at 877-264-6622 to report the machines and request a refund. We hope your concerns have been resolved; if not, please email [email protected]. In your email include a copy of your review, the full property address where the machines are located and your personal address. Regards, CSC ServiceWorks