CSC ServiceWorksReviews of cscsw.com

Response from CSC ServiceWorksFeb 7, 2024

Hello Liz, Thank you for contacting CSC ServiceWorks. We are sorry we have missed the mark with your client experience. If you need to submit service at this time, please utilize the following link: https://docs.google.com/forms/d/e/1FAIpQLSdFGPpPI4Sue0QltFGCyx5onvnqNGHhhmph_Hl_rJI5x3fvbQ/viewform We hope to better serve you in the future. Regards, CSC ServiceWorks

Response from CSC ServiceWorksFeb 5, 2024

Hello TD, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Response from CSC ServiceWorksJan 31, 2024

Hello, Thank you for contacting CSC ServiceWorks/Appliance Warehouse and informing us of your customer concerns. We are truly sorry your appliances were not delivered in a timely manner. On behalf of the company, I would like to investigate the matter further, if needed. Please email [email protected] and include a copy of your Google review, first and last name, account number, phone number associated with your account and detailed description of customer needs. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Response from CSC ServiceWorksJan 31, 2024

Hello Reeta, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and a copy of your review, the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. If assistance is needed with the refund as well, please provide your account information. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Response from CSC ServiceWorksJan 31, 2024

Hello Daniel, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. Please review the following refund resources: • Consumers can report lost funds within 1-2 business days of losing the funds and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time. Keep in mind, some gas stations that are partnered with CSC are responsible for providing consumers with refunds. • The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time. • Large refunds requested online with no information about how the funds were lost are not able to be approved. Each machine utilized has an ID number registered to the Gas Station account. • Any time funds are lost in one machine, you may use the online form within two business days, if possible. The consumer or the gas station owner is responsible for calling in a report of order machines. CSC cannot know machines are out of order at a location unless reported. For additional help and resources, please visit the Help Section – CSC ServiceWorks (cscsw.com) on our website or call 1-844-272-9675. Regards, CSC ServiceWorks

Response from CSC ServiceWorksJan 31, 2024

Hello Marta, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Response from CSC ServiceWorksFeb 2, 2024

Hello Becky, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]