With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.
CSC ServiceWorks (cscsw.com) has 289 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
cscsw.com
Website
cscsw.com
Category
Clothing Rental & Repair
Location
Melville, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Last week I did a 2 loads of laundry at 2 different prices. It cost me $7.50 the previous week, and the next week ( last Thursday in fact) the price went up again ( less than a week later) it went up again to $8.50.After calling them they told me the owner raised the price. Guess what? I spoke with the owner and he didn't have a clue what I was talking about. Turns out CSC is robbing us blind. They are raising the price without speaking with anyone in authority like the owners.
NS
Noureddine S.
Worst service ever
Worst service ever. Absolutely worthless.
Response from CSC ServiceWorksMay 20, 2024
Hello Noureddine,
Thank you for publishing a rating for CSC ServiceWorks. We take pride in ensuring our customers receive the best-in-class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to know more about your 1-star rating and what our team can do to improve your experience. Please email [email protected] with a detailed description of your Trust Pilot review. I look forward to hearing from you.
Regards,
A. Morrison
Digital Customer Experience Specialist
Email: [email protected]
BJ
Brian J.
Agree with the other terrible reviews
Agree with the other terrible reviews. The dryer at my complex only ever seems to get clothes 80% dry, even a small load. I submitted a refund request via the app and it’s over a month with no response. Contacted their customer service via email, and again, no response. And since I have a refund request “pending”, I can’t submit another request for money their machines stole.
They claim to be “best-in-class”, and that’s true if their “class” is “how to provide bad service and worse customer service”.
My advice, if you have their machines at your complex, however convenient they may be, do yourself a favor and go to a laundry mat or find a different laundry service. Save yourself the headache.
Response from CSC ServiceWorksMay 20, 2024
Hello Brian,
Thank you for publishing a review for CSC ServiceWorks. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers off the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. Also, if your refund is still "pending", please provide the email address associated with your application and the total amount for the pending refund and the refund you were unable to submit. I look forward to hearing from you.
Regards,
A. Morrison
Digital Customer Experience Specialist
Email: [email protected]
RL
RL
Thieves
They want you to deposit money into an account to use on the laundry machines. Irritating, but whatever, except they automatically charge google pay when you use th QR code. Basically they rob you of your deposit amount and then without even asking they charge your card too.
Edit: No!! It does not help. I used your app to scan the code and it took money out of my debit while keeping the money I already gave you!!! There was no opening a website. It just takes it directly from the card. It did this twice. I deleted your app, because youre thieves. You stole that money!!!
Response from CSC ServiceWorksJun 6, 2024
Hello,
Thank you for contacting CSC ServiceWorks and sharing your concerns. We are sorry for the negative customer experience. Using the machines without installing/logging into the app is possible. If a customer scans the QR code on their phone, it will launch them to our site and prompt them to use machine 123-CSC/Machine 1 at 123 CSC ServiceWorks St address and CSC ServiceWorks apartment complex. You will then see the price for starting the machine. Once you accept, you can hit the start button on the machine, and it will start. We hope this information helps.
Regards,
CSC ServiceWorks
SB
Shaun B.
Terrible Maintenance Wait Times
I have a service request for dryer 404-HFL in our apartment complex that I logged a month ago. The machine has not yet been repaired and the ticket still shows as being 'on the technicians schedule'. I called customer service a couple of days ago and after waiting on the phone for 20+ minutes I spoke to a customer service agent and they said they would try and get a technician out in a day or two but so far nothing has happened.
Service Request Confirmation: Q13480942
Logged: 04/12/24
UPDATE: In response to the comment from CSC Service Works - property maintenance cleaned out all the ducts last week - but the dryer is still not generating any heat.
Response from CSC ServiceWorksMay 13, 2024
Hello Shaun,
Thank you for contacting CSC ServiceWorks and leaving a detailed review. We aim to satisfy every customer, and we apologize for the negative customer experience.
Upon reviewing the account notes, it was confirmed a technician was on site 4.3.24. He confirmed the dryer vents were disconnected (the attachment was not connected to our machines) and that specific machines needed cleaning. In other rooms, there was a bird nest in the ducts, causing the dryers not to function. He notified the building manager, as this is a property issue, and a third party would need to be hired. We encourage you to reach out to the property to ensure this was completed. The service request will automatically close if a technician comes out and the issues have not been resolved. We hope this information helps.
Regards,
CSC ServiceWorks
ER
eraserhead
CSC ServiceWorks air Machine and Refund System does NOT Work
CSC Service Works own an air machine (for filling tires) at the UDF store at the corner of Delta Avenue and Linwood Avenue in Cincinnati, Ohio, 45208. After previous times of the machine not working, I decided to try it again this morning (5/5/2024). The machine "ran", as in it made noise, but the nozzle failed to produce any air. I tried it on 4 different bicycle tires and got nothing.
I logged onto the website to get a refund and received an error there as well: "Error fetching http headers". I tried 3 times and got nothing.
It seems nothing at CSC ServiceWorks actually works.
I realize $2.50 isn't going to break my bank, but I think that's how they make their money: provide machines that don't work and a refund / service system that doesn't work either. $2.50 multiplied by thousands of customers can make you a lot of money.
If it says CSC ServiceWorks on the machine - go elsewhere.
Response from CSC ServiceWorksMay 13, 2024
Hello,
Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with your refund. Please email [email protected] and include a copy of your Trust Pilot review, your first and last name, and personal address.
I look forward to hearing from you.
Regards,
A. Morrison
Digital Customer Experience Specialist
Email: [email protected]
CF
Claire F.
This is literally the worst service…
This is literally the worst service ever. I have been trying to close my account for 2 months but because a $3.00 refund hasn’t been processed since March 5th, it is preventing me from closing my account and have the remaining balance returned to my credit card. I’m pretty sure this is actually theft at this point. Good luck trying to get anyone on the phone there because you’ll spend hours on hold only to be disconnected when they transfer your call to someone else. This company needs to be shut down. I have thousands of dollars in damaged clothing from their faulty, defective and filthy machines but they literally don’t care. They refuse to take any responsibility for the service you pay them to provide.
DG
Donny G.
You have to give a star and that is…
You have to give a star and that is Ludacris. Your company should be shut down. You have units in welfare buildings were people can't afford laundry then charge a card fee and then charge almost 3 bucks to wash and dry a load so 6 dollars!!!!!!??? I've been forced to use the machines for almost 4 years it has robbed me countless times including today. The machines smell they are unkempt and never in order. You should be ashamed as a company your all trash and that's facts. You could buy me a washer and dryer with how much the company has ripped me off and who reads stupid ars reviews about laundry machines. My time is wasted doing this but had to share the horror stories of how pathetic and inconsistent your machines are. Never refund never own up to your properties mishaps it's a joke. Shame on the company shame on the owner for not seeing the type of business and unsatisfied customers as they get rich they don't give a damn about us. It's just pathetic such as this bankrupt to be business joke fake plastic the whole 9 should round up every machine and drop them off the edge of a cliff!
Response from CSC ServiceWorksApr 29, 2024
Hello, Donny,
Thank you for leaving CSC ServiceWorks a review, Donny. We genuinely understand your concerns and apologize for any inconvenience you may have experienced. We want to assure you that we are committed to ensuring our customers' satisfaction at all levels and regret that we fell short in your case.
Regarding the vend price of the machines, the prices are discussed and agreed upon between a CSC account representative and the property management/owner. We encourage you to discuss these concerns with your property.
We are sorry you have lost funds while utilizing our machines. Please review our refund policy below:
Residents can report lost funds within 1-2 business days of losing them, and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time.
The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time.
If you utilize the CSC Go or CSC Pay Mobile applications, you must request a refund via the mobile app (using the service request feature) instead of the online form, as you will be directed to the app. Large refunds requested online without information about how the funds were lost cannot be approved.
If funds are lost in one machine, you may use the online form within two business days.
If two or more machines are used, please call us at 877-264-6622 to report them and request a refund.
Tenants are supposed to clean up after themselves. Extra/mass cleaning must be done by property maintenance/housekeeping. Property maintenance needs to call us for that request if these are unavailable. If they have a re-loadable laundry card system or mobile applications and want to hire a tenant to clean in exchange for laundry credits, the property management must contact their account rep to arrange.
If there are currently inoperable machines on site, you can email [email protected] and include a copy of your review, the full property address where the machines are located, the machine ID numbers of the machines that are inoperable, and describe the error each machine is having (if possible).
We hope to better serve you in the future.
Regards,
CSC ServiceWorks
