CSC ServiceWorksReviews of cscsw.com

I am appalled by the numerous negative experiences people have had with this company, many of which mirror my own. It seems that the company is not interested in improving its services. I encountered an issue with two CSC cards that I had loaded. One stopped working between washing and drying two loads of laundry. Fortunately, I had a second card that I was able to load with another $50 in order to complete the drying. However, after three weeks, the second card also stopped working, even though both cards had a balance when loaded. I was instructed by a polite representative to mail the first card in for a refund, but I never received the refund, as the company claimed they did not receive the card. As a result, I did not trust them enough to send in the second defective card. I provided documentation they requested, including screenshots of my credit card statement and email correspondences with the card services department, but the company claimed they did not receive one of the credit card payments and told me that I had to take it up with my bank. My bank is now investigating these transactions and the fact that the cards were stopped by CSC. I believe the company needs to provide a way for both the company and the customer to view the activity on the cards as it is very frustrating for them to ask me about my balance. This lack of transparency is indicative of poor business practices.

UPDATE: The company responded on Trust Pilot but no resolution yet. They won't tell me when the service will be done so I'm left wondering if it ever will. We moved into an apartment building serviced by this company and the card that dispenses laundry cards doesn't work. It has been six weeks. The landlord also has called and put in work orders. The service tickets are marked closed within an hour or so without anyone actually servicing the machine. This has happened multiple times. I don't know if it's the technicians they contract with lying to the company or the company itself blowing us off but the end result is the same. I have talked with reps on the phone to see if I can get a time for service to be there but they can't give it to me and have no way, so they say, to contact the technicians directly

If you're here because they gave you the run around for a refund file a complaint with the Attorney General .. I did !

3 machines i tried to use dont work. One ate .25, two ate $2.00. They havent sent my previous refunds ever since they replaced the machines. Before that they broke down constantly. When they went digital with the new machines after putting money in the account, i could not access the account or get help and they kept my $40. I think this must be a money laundering scam. I have lived here for 8 years. at first i could get a refund before digital machines. Now if you call for help, if you want to talk to an agent they refer you to a line that does not do what you need. Or they tell you to go online to make a claim: doesnt work. It doesnt even recognize the machine number. Then they tell you to sign up for a mobile app. Why would I give these crooks access to my data!!!

This is the worst company ever! If I could give them zero stars, I would. The machines at our apartments are ALWAYS broken. I fill out their maintenance request forms weekly and NOTHING happens. My clothes and sheets have been ruined, and they do NOTHING to fix the situation. It makes it worse that our apartment management doesn't push on them to do anything about the situation. AVOID THIS COMPANY AT ALL COSTS! They should be shut down.

When ever you sent a Request in for the Maschine and you Request your Money back maybe you lucky and fix it but your Money Requests never be answered and then the Charges are up for what you’re s…… service no matter what service if you call them oh well friendly is noticeably 🤬 This one Star is even too much

Washer had some kind of crap in it that got on my clothes. All I asked for was a measly wash refund and never heard a word. Next time I’ll wash my clothes by hand lol!!!!

They steal money from me. I have already submitted a complaint to the ftc and the attorney general, but they're cowards because they didn't answer to them. These people are horrible they should be on American Greed for all the money they've stolen from everybody that used their machines.