With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.
CSC ServiceWorks (cscsw.com) has 289 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
cscsw.com
Website
cscsw.com
Category
Clothing Rental & Repair
Location
Melville, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company is the worst company. They are scam artists and continually raise prices. They don't fix problems with their machines,bI have repeatedly reported problems with the dryers without repairs being completed. They only allow you to request a refund once and I have probably lost at least $50. and I've received $3.50 back.
Response from CSC ServiceWorksNov 26, 2024
Hello Shirley,
Thank you for leaving a review for CSC ServiceWorks. CSC takes pride in ensuring our customers receive Best-in-Class customer service.
On behalf of the company, I am truly sorry to hear that we fell short of your expectations. I am committed to addressing your concerns and improving your experience with us.
Please email [email protected] and include the full property address where the machines are located, the malfunctioning machines' ID numbers, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I also will review your refund inquiries.
I look forward to hearing from you.
Regards,
A. Morrison
Digital Customer Experience Specialist
Email: [email protected]
CC
Claudia Cantiberry R.
This company ought to be ashamed of…
This company ought to be ashamed of theirselves. Without notice, they doubled the price on their washing and drying machines. The machines I am referencing is on a property that only has poor low fixed income seniors who are not allowed to have washers and dryers in their apartment. SHAME on this company. And to make matters worse, they lied to me when I asked them who initialized the increase and said the property initialized it. These people are GREEDY AND LIARS.
Response from CSC ServiceWorksNov 26, 2024
Hello Claudia,
Thank you for leaving a review for CSC ServiceWorks. CSC takes pride in ensuring our customers receive Best-in-Class customer service. We are truly sorry we fell short of your expectations.
We encourage residents to reach out to their property if there is concern with the current prices of the machines. The property can contact their designated CSC sales representative and discuss prices.
Regards,
CSC ServiceWorks
RE
Renetta
Worst service ever
I have intentionally waited almost a week to write this review so I could make sure my emotions were not involved and just state the facts. If I could give this app zero stars, I would, but we all know that's not how the rating system works. I have had to use the CSC laundry app 5 times at 5 different campgrounds and each time it was a pain in the backside. Two of the times using the app I've had to report to CSC Service Works because a machine wasn't working. Both times ended in my blood boiling over ineptness and a head ache, like a real physical head ache. This last time the machine took my money, I followed the directions and pressed start and it then gave me an error and wouldn't start. I downloaded the service works app like the instructions said in order to report a problem with the machine, but when I scanned the "license plate" on the machine it told me the machine didn't exist. So, I called the company to report the issue. Of course you are placed on hold immediately and every 30 seconds a recording would come on saying "your time is important to us, we will be with you shortly". Apprently that is a lie because 30 minutes of my time later someone finally came on the line. When I said I was reporting a machine that wasn't working they asked for the "license plate" of the machine. I read it off the machine to her and she said, "that machine doesn't exist." I said, "it does, I'm looking at it, and it took my money." She asked to put me on hold again so I could be transferred to someone who could refund my money. 15 minutes later I had to start all over with the conversation. I literally roll my eyes and start looking for a laundry mat when I see these CSC operated machines. This is the WORST service ever. I encourage all campgrounds, apartments, and other places who use this service to please rethink and use something else.
LN
LionessQueen Notimewasted F.
Took my money and will not give it back
I had a refund of 57 dollars ot took them a month to process that and when they did they only gave me 7 dollars and kept the rest of my money I been on the phone with these people everyday and Noone can give me my money so I'm going to file the biggest complaint with the news station and I'm going to file a police report for them stealing my money and refusing to give it back to me. Is it because I'm black
JC
Jim C.
CSC service works scam
CSC service work sent me postal mail a few days ago calming their network had been hacked and my personal info (Name, credit card number, birth date, and all my GOV info) was stolen. They suggest I sign up for their credit card protection plan.
It scream "SCAM" to me for I never have given them my personal info nor have I ever used a LAUNDRY APP/COMPANY..
JA
Jay
PLEASE SHUT DOWN THIS COMPANY.
I don’t understand how is this company still in business despite having hundreds and thousands of complaints, and literally has become a popular opinion that do not use their machines. Not only their washer and dryers are subpar, their tire inflating machines are equally a rundown failure. They just take your money to not provide services. On top of that, not a single time have I ever received a refund out of them. I have drained almost $50 on their machines and thrown some good clothes worth $100s because their machines spoiled them.
PLEASE SHUT THIS COMPANY DOWN.
Response from CSC ServiceWorksAug 15, 2024
Hello,
Thank you for contacting us, Jay. We understand that you've had a negative experience, and we sincerely apologize for any inconvenience this may have caused you.
Below are refund resources for funds lost in a machine (washers/dryers/air pumps):
Residents can report lost funds within 1-2 business days of losing them, and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time.
The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time.
If you utilize the CSC Go or CSC Pay Mobile applications, you must request a refund via the mobile app (using the service request feature) instead of the online form, as you will be directed to the app. Large refunds requested online without information about how the funds were lost cannot be approved.
If funds are lost in one machine, you may use the online form within two business days.
If two or more machines are used, please call us at 877-264-6622 to report them and request a refund.
For additional help and resources, please visit our website's Help Section – CSC ServiceWorks (cscsw.com).
If you have clothes you believe were ruined by our equipment, you can call our customer support line, request to speak with damage claims, and submit an inquiry for a refund.
We hope this information helps.
Regards,
CSC ServiceWorks
PW
Parker W.
The washers and dryers are out of…
The washers and dryers are out of service half of the time, and then don’t work another 10% of the time! The washers always suck and don’t drain a lot of the time, and the dryers take like 3 cycles to dry anything! And it’s way overpriced not even taking into consideration how much it costs :/
Response from CSC ServiceWorksAug 15, 2024
Hello Parker,
Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers off the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you.
Regards,
A. Morrison
Digital Customer Experience Specialist
Email: [email protected]
TT
Tomas T.
Csc customer service and refund
Csc services is the worsts washing machine customer service, they're a scammer when it about to make refund, they just ignored. so just be careful when you are reloading your wash machine csc cards, cause if the cars don't work or card chip doesn't work, csc will never make no refund at all. so better watch those thieves they should not be on business at all.
Response from CSC ServiceWorksAug 15, 2024
Hello,
Thank you for reaching out to us, Tomas. We understand that you've had a negative experience, and we sincerely apologize for any inconvenience this may have caused you.
If you have a laundry card that becomes defective, we encourage you to wipe the card with rubbing alcohol. If this does not resolve the issue, you can mail your laundry card to our main office for a refund. Below is the information you will need to provide in the envelope that you mail to
1204 W Bethel Rd Suite 160
Coppell, Texas 75019:
First and Last Name
Property Address
Personal Address
Estimated Balance On Card
Refund Type: New Laundry Card or Check
Phone Number
Email Address
We advise using tracked envelopes or other priority shipping to ensure that your card(s) arrive at our facility. Once our cards department receives your card and verifies the balances, an agent will approve a refund for the amount remaining on the card(s).
Below are refund resources for funds lost in a machine:
Residents can report lost funds within 1-2 business days of losing them, and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time.
The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time.
If you utilize the CSC Go or CSC Pay Mobile applications, you must request a refund via the mobile app (using the service request feature) instead of the online form, as you will be directed to the app. Large refunds requested online without information about how the funds were lost cannot be approved.
If funds are lost in one machine, you may use the online form within two business days.
If two or more machines are used, please call us at 877-264-6622 to report them and request a refund.
For additional help and resources, please visit our website's Help Section – CSC ServiceWorks (cscsw.com).
We hope this information helps.
Regards,
CSC ServiceWorks
