CSC ServiceWorksReviews of cscsw.com

What is wrong with this company? Everything. Their criminal negligence and outright dishonesty has led to a multi-million dollar class action lawsuit being filed against them in an attempt to hold them accountable for their multiple breaches of contract. Companies like this, those who troll customers with fake reviews (proven) and glittery videos of how great they are, need to be forced into either cleaning up their act or closing down. Be warned - NO ONE has had a good experience with CSC GO, no one.

I will be cancelling all services and machines for this property I manage in Chicago, IL. I have been waiting 3 months for someone to register my card kiosk so that I can make service requests. I've needed cards loaded into the machine and have made multiple requests. I have put in multiple services requests for multiple reasons, and when I call to check the status of the service requests, I am told parts are needed and I have to wait for the order of parts(weeks). How would the technician know which parts are needed if they never arrived? This laundry room requires key access that the technician does not have and there were NO calls made for entry. When I call to inquire, a new service request is created which does not help. Worst customer service ever.

I have just returned from attempting to do laundry. For the past several months, only one washer out of eight has been working. Today that one failed as well. The machine did not spin out the water, so that the clothes are dripping water everywhere. I also attempted to use three dryers none of which worked. They deduct money, but do not tumble. Then I requested a refund, and only one went through. I used four broken machines, not one. These machines are old, broken, and should be taken to the landfill. Also, the company had the nerve to put through a price increase recently. If technicians can come to do that, they can come to repair and replace.

Shady AF!! Frequent issues with machines not starting. Stopped processing refunds through the app for me over a year ago. Left that refund request pending so no other can be submitted. No one answers the phone. Website page for refunds has a dead ‘continue’ button. Thieves, plain and simple.

Absolute scam! I have charges from CSC Service Works that mysteriously appeared out of nowhere. The only place I could think of how the charges started was from a local laundry mat, however, the laundry mat front desk person had no idea what I was talking about. I tried calling CSC Serviceworks to find out where the charges were coming from (and to get my account information) and was told to hold while they transferred me to the department that handles accounts. I ended up waiting on hold for an hour and no answer, I called back the next day and waited on hold for another hour again! I think they purposely don't answer for a lengthy period of time so that the consumer would just hang up and give up on obtaining their refund. I had to end up going through the headache of canceling the debit card that had the unauthorized charges and filing a fraud complaint to retrieve some of my funds back. I plan on emailing them as well, hopefully that would work, we shall see! CSC Serviceworks, your customer service is horrible and you should be transparent about customers account information when asked, the long hold times are ridiculous! And you should be ashamed of yourselves! The one star negative reviews are very accurate and you should be put out of business ASAP!

Do not use this company. Dishonest, 0 customer service! I have been trying for over a month to get them to remove their equipment with no response. Takes weeks to get repairs responded to, but they show up to take the money on a regular basis.

Their android app is completely broken. They randomly signed me out and my login no longer works. I had $10 in credit on my account to do my laundry at my apartment, and there's no space to put my own machines in. This company is a scam. Edit to reply: The account used to be on a google workspace account, but I deleted that account and moved the domain to a different email host, then it broke, even though the email address is the same.

DONT NOT TRUST: Brian Burke Mgr Branch Operations 100 Amor Ave, Carlstadt, NJ 07072 DO NOT USE THIS COMPANY He is dishonest and unprofessional. I am the manager at a building in Brooklyn filled with seniors. The company agreed to replace 4 machines which were 14 years old with 4 new machines keeping the same price to wash. Before the delivery they called me and said they can only replace one and keep the same price which I agreed. Only to have them double the price without changing any machine. A month later they changed one machine with an old top-load washer which is not functional for seniors. I called to complain and when I spoke with Brain Burke over the phone, he agreed to replace all 4 machines with new machines if I agreed to the price increase, which I did. He also agrees to issue 19 cards with a $5 credit. What he did was deliver 4 old rusty machines one is still not working properly. HE PULLED A BAIT AND SWITCH! He is refusing to resolve the issue, he is refusing to take my calls, and he is refusing to fix the broken machine. He is refusing to keep his word, he is lying about what we agree on. He refuses to give me his supervisor's email or number. DON'T USE THIS COMPANY, the people they hire are dishonest. I will report him to New York state!