CSC ServiceWorks Reviews | Read Customer Reviews of cscsw.com

CSC ServiceWorks Reviews | Read Customer Reviews of cscsw.com

CSC ServiceWorks reviews

Showing 274 reviews with 1 star · Clear filters

AB
Nov 15, 2024
I wish I could give ZERO stars.
I wish I could give ZERO stars. My card stopped working. All of a sudden. With money on it. When I put it into the machine NOTHING HAPPENS. I have been trying to get a new card for over SIX WEEKS. The company's "support" number disconnects frequently and is not designed for people with a problem like mine (they only want the "machine ID number" to report a problem). Getting a human being is impossible. The online "chat" never has anyone available. The request for service form is never responded to. This company is AWFUL. Steer clear! Nobody will ever help you if you have a problem. I've reached out to the super and building management and they're stymied, too. These people take your money and run.
Response from CSC ServiceWorksNov 15, 2024
Hello Allie. Thank you for contacting CSC ServiceWorks. We are sorry for the negative customer experience. We confirmed your concerns were addressed and resolved via Facebook Messenger. If additional assistance is needed, please reach back out via messenger or email [email protected].
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Alyssa D.
Nov 14, 2024
CSC is a total scam company
CSC is a total scam company. Their washers are always broken and they never fix them, the dryers are useless, and they raise the rates to ridiculous prices with no prior warning. Don’t link your bank info to their app because you’ll wake up to find that *someone* has used it to make unauthorized wire transfers of your money. My building has tried to break our contract with them because of their terrible customer service and multiple breaches of contract and they promised to sue us for “lost revenue”, the cost of moving their machines, and court costs! They are exploitative and money hungry and out of the 8 washers at my building maybe only 1 is fully working at any given time.
Response from CSC ServiceWorksNov 15, 2024
Hello Alyssa, Thank you for leaving a review for CSC ServiceWorks. CSC takes pride in ensuring our customers receive Best-in-Class customer service. On behalf of the company, I am truly sorry to hear that we fell short of your expectations. I am committed to addressing your concerns and improving your experience with us. Please email [email protected] and include the full property address where the machines are located, the malfunctioning machines' ID numbers, the errors each machine is experiencing and the email address associated with your mobile application. I will also review previous site history notes left by technicians and review your mobile account concerns as well. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Sevon D.
Nov 10, 2024
By reading all these reviews everyone…
By reading all these reviews everyone has gone thru the same issues how long will it be before they can permanently shut this business down. I've complained several times about these washers and dryers and never get a response but as soon as you call these sucker's then they acting like there doing good business when that's definitely not the case they suck so take your money elsewhere unless you like giving it away to washers and dryers that will never get fixed
Response from CSC ServiceWorksNov 15, 2024
Hello Sevon, Thank you for leaving a review for CSC ServiceWorks. CSC takes pride in ensuring our customers receive Best-in-Class customer service. On behalf of the company, I am truly sorry to hear that we fell short of your expectations. I am committed to addressing your concerns and improving your experience with us. Please email [email protected] and include the full property address where the machines are located, the malfunctioning machines' ID numbers, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Nicole G.
Nov 8, 2024
Landlords beware
Landlords, stay far away from this company!! They make it impossible to get out of their contracts. You have to write in a cancellation request no more than 6 months before the contract is supposed to end. You'll have someone contact you promising the service will get better and if you decline and ask to move forward with the cancellation, they ignore all emails and tell you to email them the month it expires. They'll leave their system in your building and refuse to pick it up. Update: I included the email CSC provided below and of course got no response. At this point we have to bring in our legal team to get them to remove their equipment. Save yourself the hassle and money and STAY AWAY from CSC
Response from CSC ServiceWorksNov 15, 2024
Hello Nicole, Thank you for leaving a review for CSC ServiceWorks. CSC takes pride in ensuring our customers receive Best-in-Class client service. On behalf of the company, I am truly sorry to hear that we fell short of your expectations. I am committed to addressing your concerns. Please email [email protected] and include the full property address where the machines are located. I will review your account and verify your CSC account representee, and partner with them for a resolution. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Douglas H.
Oct 7, 2024
This is a update 10/6/24
This is a update 10/6/24. The bottom line is this that CSC GO needs a new CEO. I would gladly pay more if the App & the washer & dryer would work 75% of the time. If would be perfit if they had a 800 phone # 24/7
Response from CSC ServiceWorksOct 28, 2024
Hello Douglas, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to know more on your 1-star rating, what our team can do to improve your CSC Go and overall customer experience. Please email [email protected] and include a detailed description as it relates to your Trustpilot review. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Stephen M.
Oct 6, 2024
Sleazy nest of thieves
My bank and I have determined that all the tire air machines, ice vending kiosks and just about anything else that has charged my credit card but provided no product or service, and displayed phone numbers that either don’t answer or take messages and never respond, are this same sleazy nest of thieves.
Response from CSC ServiceWorksOct 28, 2024
Hello Stephen, Thank you for publishing a review for CSC ServiceWorks. With over one million machines, we are the leading laundry solutions provider and air vending services in the United States, Canada, and Europe. We are not a provider of ice vending kiosks. If you utilized one of our tire air machines and experienced an error, please email [email protected]. In your email, include the full property address where the machine was located and/or the machine ID number (ex. 123-CSC) and the exact issue you had with the machine so I can further assist you and provide the best resolution. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Roquelle
Sep 29, 2024
Unacceptable Service
My building STRATFORD HOUSE machines been offline for 6 months now. I put in over 10 service requests and still nothing is resolved. I was told we need a new HUB in April and after that customer service stopped responding to my messages. Still cant wash clothes so I have to go to the laundromat. I still have money on my CSC GO mobile app that I can’t even use. Horrible is a understatement.
Response from CSC ServiceWorksOct 28, 2024
Hello Roquelle, Thank you for publishing a rating for CSC ServiceWorks. We take pride in ensuring our customers receive the Best in Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to know more on your 1 star review. Please email [email protected] and include the full property address where the machines are located (street, city, state, zip code). I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Maryann
Sep 28, 2024
Worst customer service ever- and they…
Worst customer service ever- and they will not refund your account when you need to close out! I’ve been calling for months now asking them to refund the 25 bucks on my credit card to close out my account since my building switched over to a new laundry service, and they always say they will take care of it, but it never happens. I’ve called several times and still haven’t heard back anything! Worst laundry company out there.
Response from CSC ServiceWorksOct 28, 2024
Hello Maryann, Thank you for contacting CSC ServiceWorks with your concerns. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like we missed the mark with your customer experience. On behalf of the company and if assistance is still needed, I want to look into your refund concern further. Please email [email protected] and include a copy of your Trustpilot review, full property address, and email address associated with your mobile account. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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