CSC ServiceWorksReviews of cscsw.com

It's been 10 months and they still haven't fixed the system so we can pay for the machines with the app. A couple months into the coins-only phase they lowered the prices to $1.50 for the washer and dryer, which I thought was accommodating of them. (If they're not going to fix the system, it makes sense to adjust the price to offset the inconvenience of having to go to the bank for quarters.) Then I go to do laundry today and the system is still offline but the price is now $2.25 for the washer and $2.00 for the dryer. So they didn't fix or improve anything, they just raised the price for no reason. I still have $17.50 in my digital wallet that I won't be able to use because the system is still offline, so that money is wasted I guess. Overall, it has not been a great experience doing laundry with CSC.

Machines smelled like rotten eggs, water doesn't flush out .

Terrible company, machines frequently don't work and still take your money. There is no way to get refunds, no one answers the phone, they don't have an email, the virtual assistant is purposely convoluted and only lets you have 1 open issue at a time that never gets resolved, then they lie that they resolved the issue. The machines have damaged my clothes beyond repair on multiple occasions. On top of that, they continuously raise the price without any communication in advance.

This company is the worst!! I had $22 taken from my debit card with authorization! I emailed and called numerous times and NEVER got my money back!! Currently doing laundry and one of the machines isn’t working properly and the clothes are soaked!!! Customer service doesn’t respond and when they do it’s bullsh#t!!! I’m over it!!! It feels like they are ignoring everyone and have no intentions of making anything better!!

This is the worst laundry company I have ever seen. My apt has multiple machines and they are all out of laundry cards. I have called them 15…. That’s right… 15. TIMES. and every single time they said that they will get a technician out to me to replace them in 24 hours. That has not happened and it’s been nearly a month. If they “escalate your service request” to “speed things up”, don’t worry… that won’t change a thing. I haven’t been able to do any laundry whatsoever. They are scum of a company and should be shut down asap. I’ve never heard of any good experiences with them. Their customer service agents should go work for a real company, not one that blatantly ignores and lies to you :)

They changed the washers and dryers in our apartment building we live in and sent the old card to csc for a refund which had a total of $56.25 we received a check today for $20.00!!! some one there does not know how to count,

Had $103.35 on my laundry card , it wasn’t working and they told me to mail it to them for a refund which I did. I’ve been trying to contact them for nearly one month now and they’re avoiding me . WHERE IS MY MONEY

We have two washers and two dryers in our building. Only the of them ever seem to be working at the same time. Sometimes a dryer is broken or sometimes it's a washer. And it always takes them months to fix it. I do like that we can pay with a card.