CrunchbaseReviews of crunchbase.com

There is no way to reach customer service to Crunch base or one of their co.panies Self Financial. If you happen to get a human at Self they will hang up on you. Steer clear if crunchbase abd self. Very shady organization. I told you so if your dumb enough to fool with then. Its been a huge regret. STEER CLEAR

I sent them this: "I added a company profile, but I don't see it. Would you please approve it?" I got this in response: "Hi, Unfortunately, your user account has been blocklisted as our moderators identified malicious spam/or edits made. Per our Terms of Service, we cannot move forward with activating your account. Should we see a new account be created it will be blocklisted as well. Best, Johnny" No explanation. No appeal. BEWARE!

I am trying to subscribe to a business license and the sales person is slow and not at all customer focused. Plus what the website is saying and what the sales person is telling me seems different. This has been the worst purchasing experience I can remember. Also, if you are an APAC customer, your avaialble slots for a conversation with sales, is often around 3-4am. Crunchbase needs to improve on this and maybe have customer care agents in Asian time zones to allow for more reasonable call times for customers.

This is a scam. I have NOT created an account, but I got email with the following content. Moreover, they use some random name for the account. "It looks like your subscription payment of $647 didn't go through. Please make sure your googlepay account is connected in Account Settings and update your googlepay payment method if needed." I requested to cancel all subscriptions and remove the account and all related data. They cancelled the subscription, but have not removed the account yet.

Me intentaron estafar mediante esta página sobre unos trabajos, supuestamente te hacen el pago y luego te piden un monto de un dinero para que te llegue el pago y ahí es donde te estafan ,no se registren ,gracias a esta página pude verificar y demostrar que esa página no funciona y está totalmente manipulada

It's a total scam: I tried the subscription and cancelled it within seven days. I got charged for the full year and sent an email to support no response

As a startup founder searching for potential funding partners, I turned to Crunchbase on the recommendation of peers. Eager to dive in, I opted for their trial period, subscribing for a free trial period of 14x days followed by a monthly rate of $99.00. The platform did not meet my expectations nor was it conducive to my needs, and I set it aside inadvertently neglecting to cancel the subscription for two months. When I realised the oversight, I immediately contacted Crunchbase’s customer support to rectify the situation. Although they refunded the most recent charge, they declined to refund the earlier month’s fee, citing their terms and conditions. According to their policy, refunds are generally not provided unless under certain conditions, which apparently did not apply to my case. From a legal standpoint, while Crunchbase is within their rights to adhere strictly to their policy, the essence of good customer service—especially in a community built around supporting startups—would ideally lean towards flexibility and understanding. Their refusal, masked under the guise of 'inability' as per their terms, felt more like an 'unwillingness' to offer a full refund. This approach not only felt unfair, given that I had not utilised their service during this period, but also seemed contrary to the spirit of supporting fellow businesses in the startup ecosystem. This experience has left a sour note, prompting me to caution others in the startup community. In an era where automatic payments can slip through unnoticed, the ethics of strict non-refund policies, especially when no services are consumed, deserve scrutiny. I hope that raising awareness about such practices might spark a broader discussion or even encourage regulatory oversight on fair cancellation and refund practices in subscription-based services. In the meantime, I advise potential Crunchbase users to be wary and fully aware of the financial commitment and cancellation policies before subscribing. This one oversight cost my startup an extra $99—a non-trivial sum that could have been allocated elsewhere in our budget. I hope my experience informs others and prompts Crunchbase to reconsider their policies toward a more startup-friendly approach.

To delete a crunchbase account, you have to find out how. Once you know you have to send an email to a certain support address. User experience = zero!