CrunchbaseReviews of crunchbase.com

Scam trail period was not working, when taking my money it was the first priority for them. SCAMMMMMM

I signed up for Crunchbase’s 7-day free trial on May 5, 2025, and canceled on May 11, 2025. However, I never received a cancellation confirmation. Despite this, I was charged once, and when I raised the issue, Crunchbase claimed I “did not cancel initially.” What makes this worse is that I never received confirmation of either cancellation or billing, leaving me confused and concerned about their process. A company offering paid subscriptions should provide clear, transparent, and accessible cancellation procedures with immediate confirmations — otherwise it feels deceptive. I’m still waiting for resolution, but this experience has made me question Crunchbase’s billing practices and customer support. Transparency and trust are crucial for a platform like this, and right now, they are falling short.

Embarrassingly bad UX when it comes to adding and editing people/users/employees (or whatever the system expects them to be called) to companies.

I would give them Zero if I could. They advertise 7 day free trial, but when you cancel they don't have it clearly stated you need to contact support as well for the refund. They don't care either. Scam!

Do not sign up with this company. They are a SCAM. They lure you into a free trial period and by any chance if you forget to cancel the membership they charge you and if you call them to cancel they will not even bother refunding you the prorated amount. DO not fall for their free trial!! Their research is not useful or worth the money.

Just dont... even if you think "it might be fine" just dont even go a step further. $109 for 10 contacts and a snarky customer service agent that loves to waive policies in your face when it comes time to do the right thing, and refund someone.

I had used Crunchbase at a previous employer, using my personal card and expensing it. When I left that company, all email comms went to the old address and I didn't cancel the agreement. When I saw the charge I raised it with them and I was told that unless the issue was raised within 7 days there's nothing they can do. It was clear to them that I hadn't been using the account and I informed them that I didn't have access to the email they'd sent comms to (if they had) but this was ignored. As a SaaS company, it's clear that they could easily terminate a sub after 7 days of billing - it's clear that their business practice is to minimize the termination window and bill regardless of whether the customer is getting value (ie logging in at all). In my experience, this is poor practice as it hides the true value the service delivers (ie the value is probably over-stated internally as the usage is likely low) and the creates a poor customer experience. This isn't a good combination for long term success and I think the chickens will eventually come home to roost. I don't recommend using them at all.

Can't get in touch with support, page dosen't work.