CrownbingoReviews of crownbingo.com

My experience with (Crownbingo) has been nothing but a disappointment, going back and forward with emails with the support team. Even after successfully wagering £10 on the websites promotion. I was told I was not eligible, their response was that some customers are eligible and others are not! I don't think this is fair, in comparison to other (legitimate) bingo websites. I would stay clear of this one if I were you. It would also be a shame if trustpilot deleted this review. As i'm afraid, its a pretty accurate description of my experiences.

On this site, if you get a bonus it will not be usable until you have lost your entire cash balance. If you withdraw your cash balance you will lose your bonus. And if you wager with your cash balance it does not count towards the bonus wagering requirements. So the ONLY way to get the bonus is to LOSE YOUR ENTIRE CASH BALANCE. Absolutely disgusting behavior, and the live chat is staffed with people who will actively encourage you to gamble away your cash so you can play with the bonus funds. They will also act as if this is in your interests.

The issue that I have experienced was: Member of gamstop. Made an account and managed to deposit £500. I won £900. Spoke in multiple chats and repeated my correct name. I was not asked for documents to verify once, but i chose to send 2 forms of id, bank card and utility bill. Got banned monday was told i have lied about my details and forfeit all winnings and deposits. I had made my account late sunday night after 10PM. I had spelt my surname ending with an s instead of e, you can see the e and the s are right next to each other on the keyboard. I did not notice this was incorrect, neither did the multiple chat operatives who asked my name and i spelt it correct everytime. They have taken all my winnings and will not even consider to return my deposits. They say i am a liar and i have deceived the system. The system that ME, I SIGNED UP TOO. It was a simple spelling mistake and has cost me £500. There is no way i will let them get away with taking my money and for me to walk away with nothing and them to act like they have the moral high ground for not allowing me to gamble. I understand for them to keep winnings but i should DEFINITELY have my deposits returned ASAP. It occurred on: 15/04/2019 This meant that Missing rent payments because they have chosen to not pay my winnings or my deposits back. Very stressed out because of this and deeply annoyed. One good thing to come from this is i will never try and gamble again! £500 of my hard earned money handed over to this multi million dollar company but cant return my deposits. Disgusting! I would like JUST MY DEPOSITS returned. The £300 profit i made they can keep!