Crown & CaliberReviews of crownandcaliber.com

Buyer/seller beware!! They are shady and a bit crooked. Sent my Omega in with original box. They decided they didn’t want the watch in on trade and then returned the watch without my original box. Made some excuses about how they don’t inventory boxes, etc. Thief’s

In the past year, I've had two negative experiences dealing with Crown & Caliber. The first negative experience came after 'purchasing' a Rolex Day-Date from them. Shortly after making my purchase, I received an email from their company stating that they had inadvertently sold the watch I'd just purchased. Their customer service throughout was pretty abysmal. False promises of finding me a replacement, only to be ghosted with no follow-up + delays in getting me my refund. My second negative experience came this week when I tried to sell them a watch. They claimed the watch needed to be serviced even though it had a complete overhaul from Blancpain less than a month ago. Sad because in the past they seemed to be pretty good.

Copy of Letter mailed to the Founder, Hamilton Powell. Never received a response from him or the company. I see on your LinkedIn your pride in the YPO thingy, and that your tag line is I Work Hard. Its clear you don’t work hard enough. In my first experience with your company, it will be my last. You’ve failed on so many levels. Following all your online instructions regarding a watch I am interested to sell, I waited a few days for a response. Finally, your company sends me back an email with a Link containing the price. Problem is…..the Link doesn’t work. Nothing. No click click. Broken. So I Replied, sending back THAT email containing the broken link to the senders at Client Services, with a note that the Link was inoperable. I received no response. I sent a SECOND email a day later, containing my first email info and your broken link email. Nothing. In this business world, it doesn’t take days to respond….only a few clicks or, God forbid, a phone call. It also requires a company to have a professional culture, responsiveness and TRUE customer concern. You don’t. Your reliability, authenticity and professionalism is now forfeited, and I will no longer even CONSIDER doing business with you. I bet you have two people sharing a desk. You remind me of a circus barker, claiming greatness and excellence on your website and LinkedIn……and all you’ve got it your bark.

I previously rated them 5 stars but since they were bought by Hodinkee, service has gone down the tubes. I’ve bought and sold a little over a dozen of high end watches to them over the last few years…I even had a relationship manager. The last couple of transactions have been brutal. Previously they’ve never once changed a quote after inspection, however the last two times (and coincidentally after they were bought out) they’ve reduced a quote by $500 saying it needed a new strap (a strap that I sold afterwards for $400 privately…guess it wasn’t in that bad of shape after all) and outright pulled an offer on a very high end piece, starting that it required a regular service. The piece was 20 years old, which they knew before I even shipped, and not to mention that I’ve sold them much older pieces which required more even servicing in the past. The worst part is that emails are never answered anymore. Even when you call in and they say they’ll get back to you, they don’t. Had a shipping inquiry and they never bothered to even call me back. Service was good before…it is non existent now. Don’t waste your time, there’s other companies that deserve your business.

I sent them my watch for appraisal. When they returned it to me, they filled out the customs paperwork incorrectly. Now FEDEX is holding my watch hostage until I pay then $600 duties & fees on my own watch. Beware, do not send them your watch if you live outside the US.

Stay away from this company. They will entice you with an online trade in offer for the watch. Once you ship the watch, they will come with some excuse about the "quality" of the watch and give you a much less offer. Don't waste your time like me dealing with them.

I got a quote for a watch sale for 14000$ and i shipped it using their FEDEX LABEL. i emailed asking where it was and when i was going to get paid and they told me that they LOST IT and now they keep telling me they need to wait for fedex, its been OVER 3 MONTHS OF ME WAITING AND THEY HAVE BEEN IGNORING ME FOR 1 MONTH in emails, they claim to have insured labels but either they are LYING or DO NOT want to pay. do NOT trust this company for buying/selling watches as they will take it and tell you fedex lost it so they get a free watch.

I shipped them a unworn deepsea dweller on 3/31/22 they received it 4/1/22. Five days later they contacted me claiming it had a large dent on the right lug under the case. I demanded a resolution to this because it was purchased from a rolex dealer last year and was never removed from the box. A representative expressed that maybe the dealer damaged it and didn't tell me. I rebuffed it because I purchased six rolex watches from them and they wouldn't have done that. Now they are trying to send a damaged watch back without a resolution. Very dishonest.