Crown & CaliberReviews of crownandcaliber.com

Terrible communication. Im supposed to send them a watch worth thousands of dollars, and at no point can I communicate with an actual person? And then 5 days later I get an automated response, with wildly different valuations, and no one to follow up with. I do not recommend this service. You call Bob's Watches, and an actual human picks up the phone, chats, makes it a pleasant experience when spending a lot of money. Crown and Caliber or Hodinkee is the the watch equivalent of being put on hold by your insurance company.

I would give them a lower rating but one star is as low as I am allowed to go. They sold me a breitling chronomatic. The watch has no power reserve. They refuse to take the watch back but instead said they would repair it. The repair would take 6 weeks. Ridiculous!!! I was a longtime customer. Bought MANY watches from them. Never again. They changed after they were acquired. I think Hodinkee is an ancient word for “screwed” Based on these reviews I can’t believe they are still in business.

“The Smarter Way To Buy Or Sell A Watch”? What a joke! I bought a diamond Cartier tank from Crown & Caliber, and they offered me store credit to buy another watch from them AND $1k LESS than what I paid for my watch. I wore the watch once. They shouldn’t advertise that they buy watches, and they should change their motto to accurately reflect their company. For example, “The Dumbest Way To Buy And Especially ‘Sell’ A Watch” is much better. They should also rename their company “The Jokers of Watches.”

I sure wish I had checked reviews beforehand. They claim to pay with check but then say only store credit. And I have broader suspicions about their business practices as well.

Unbelievably long wait times to get paid for a watch they purchased from me. It’s 2023 and they only mail checks via snail mail. Every other reputable dealer I’ve ever dealt with uses wire transfers. Nobody answers the phone and email responses take days. Their Spam email department is clearly up and running though, as I receive at least 20 junk email from them every day.

Horrible Company !!! Very dishonest !!!

I was offered a sum of money for a beautiful watch that was just recently serviced. After agreeing and sending the watch in, it took 2 weeks for Crown and Caliber to send an email saying they have rejected the watch. No reason was given. The watch was then sent back to me before I verified the address where it required a signature. After all of this the watch is now making its way back to the company with no delivery date in site. This is now going on 5 weeks and I am out my Omega watch or money for it. This is not the old Crown and Caliber.

Crown and Caliber does not stand by its offers. They will give you a price and then drop it after you send them your watch. I wrote to the company founder and president and he did not even respond. Don't get sucked in. Go somewhere else.