CriteriontReviews of criteriont.com

An item I bought was not delivered to the address specified in the purchase. After contacting them numerous times, they are still telling me that the item has been delivered and that I should complain in the local post office. Zero customer support and help around the wrong delivery they have made. Stay away from this company. And not to mention the outrageous exchange rte they use for the purchases. Something they advertised in Australia for $15 was actually $26 after the purchase was completed, i.e. the pricing was apparently in USD, not in AUS

DO NOT ORDER FROM THIS COMPANY!!!! I wish I would have checked these reviews before I purchased from this company. I ordered glasses and after a month and half they broke. I contacted the company, and they advised me that if I wanted to return these glasses, I would have to pay fees to ship overseas and If I thought that the fees were too expensive that they would refund $3.00! Apparently they do this all the time have defective items and know that it would cost the customer a lot to ship back and offer them dollars. STAY AWAY FROM THESE SCAMMERS!!!!!! DO NOT BUY FROM THEM!!!! ONE STAR RATING IS TOO HIGH!!!

I placed 2 orders with them, without realising the 2 different business names & websites were both Criteriont. Order #1 was a puzzle game for my grandson's birthday. Ordered it in March for his May birthday. Never arrived. After emails back and forth, found out my package has been in their Logistic company's warehouse in Melbourne for 4 wks, after being sent from Sydney. I live an hour away, should not take 4 wks to arrive & they still can't tell me when it will be delivered. Order #2 they used video footage from another company that had legitimate products. Clothing items. The Criterion copies did NOT work as they were advertised & actually caused damage to my own clothes as the color wasn't set & leaked when it got wet. They offered a $5 Sorry refund for items that cost $59! Stay away from this company as it will only give you a mega headache!

I placed an order for 6 sets of Christmas decor. It arrived 4 months later and after Christmas. The product was not as described and damaged. Upon asking for a reimbursement, I was offered $10 in exchange for keeping the $150 purchase which was useless. I opted for a full refund which was a further cost of $67. This is already another 4 months later and still no refund. Super disappointed and frustrated! Today, June, another 2 months after returning the product to the address in China provided by Criteriont, I received the product being returned from China. The package wasn’t even opened for inspection. I am now out $200, and Criteriont will not reply to emails.

I have received today glasses that ordered on February 11. Not only the glasses are the wrong color but the left lense it is cracked. I am very so disappointed with this purchase. The lack of communication, the time frame for deliver, wrong product, and moreover cracked lenses...what else could go wrong?

Appalling It’s been 10 weeks and no parcel . It was tracked and was in the UK in Oxford over 2 weeks ago . Have emailed many times and was told once it will come soon . They have never replied since , asked who the courier was and they had no idea . Think it’s a scam company to be honest as heard of 2 other people who haven’t received their parcel .

The same thing happened to me with them telling me me "order" couldn't be found they are looking in Sweden! They did take 36 dollars from my Visa. I had ordered from another company for the 2nd time and my order was hijacked! They said they were a tracking company also!!

I ordered a jumper as a gift for my daughter. When I saw it I didn’t like it. It was cheap but looked it. I asked for a refund. We exchanged a number of emails because they were sending me polite but useless responses. Final email they suggested I give the item away to a friend, and that maybe they will like it alot and thanked me for my understanding 🤦🏻‍♀️🤦🏻‍♀️