Andy
No refunds, no contact, no compassion.
This company organises comicons up and down the UK. The prices they charge are pretty high but the real kicker is that they are all non refundable regardless of situation. Purchased some tickets for a local comicon as the family have been through a really tough time recently. My wife is fighting cancer and I thought it would be a nice day out for us to forget our troubles. About 30 minutes after booking the tickets, I was checking out online videos of their previous events and could see they were very crowded and being indoor events would not be ideal. With my wife having a compromised immune system, we decided it best to cancel going and stay safe at home. I emailed this issue to them explaining our circumstances and requesting a refund through the eventbrite website. I heard nothing back ever and the money was taken from my account a few weeks later. Their own website states the following: "We are a small but growing company dedicated to you, the fans, as without you frankly we, along with many others in this entertainment industry, would not exist". Seems to be an aspirational ideal as its not something they practise at the moment.