CreditRepair.com really focuses on their members, offering several incredibly useful customer resources, such as an online dashboard and mobile app. The company states their vision is not solely on one-time repairs, but in helping consumers create a healthier future.
CreditRepair.com (creditrepair.com) has 632 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Website
creditrepair.com
Category
Investments & Wealth
Location
Salt Lake City, Utah
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I concur.
This company is a major rip off. They lie about what they can do, they lie about what they charge, and then when one tries to cancel they'll tell you that you are going to be billed for another month. They don't do anything other than send out letters to creditors, something that one can do one's self. Steer very clear of them, and if you have given them your credit card number, I suggest you cancel your card as they will continue to charge you. A complaint has been filed with the FTC, the BBB, and others. After 2 months absolutley nothing was done on their end.
JH
John H.
This company is a major rip off
This company is a major rip off. They lie about what they can do, they lie about what they charge, and then when one tries to cancel they'll tell you that you are going to be billed for another month. They don't do anything other than send out letters to creditors, something that one can do one's self. Steer very clear of them, and if you have given them your credit card number, I suggest you cancel your card as they will continue to charge you. A complaint has been filed with the FTC, the BBB, and others.
KM
Kevin M.
Don’t hire unless you want a lawsuit
Hired this company from seeing their online advertisement. The sounded professional and assured me that they could help me with some of my credit card debt. They did nothing for me in the first 4 months of service other than take my money. I called to discuss and they convinced me it would take a bit more time to see results, now 6 months later I have every creditor I owe and even ones that wrote me off contacting me for money. I finally decided enough was enough and cancelled their service. Now $600 later in worse condition than originally I am again on my own. A month after cancellation I received a letter in the mail that three of my credit card companies have placed a lawsuit against me for payment. Consider this a warning that unless you want to lose money and be sued do not hire Creditrepair.com.
I would have been better off dealing with this situation by myself.
I would have given them a minus 5 stars if it was a option.
Response from CreditRepair.comDec 16, 2019
Hi Kevin, thank you so much for sharing your experience with us. Please send us an email to [email protected] to further discuss your situation. Thank you.
LL
Lauren L.
Absolutely Terrible Experience, AVOID!
Avoid at all costs! Do not use them, use one of their competitors. Any of their competitors, frankly. From the get-go, everything took forever to on-board. It took them two months to set up my account, even after badgering them about it (daily) for a month, via chat. In the 6 months that I used them, they removed but a single negative remark off of my credit. 1 out of the 20 (across the three major credit bureaus). Terrible execution on their part, from their membership correspondence to their ambiguously phrased chat responses. "We're sorry, we really are..." or "Bear with us, we are trying hard for you...: Blah, blah, blah, blah, blah... They removed ONE SINGLE NEGATIVE REMARK IN 6 MONTHS!!! I spent over $1K using them and they did virtually nothing for me. Save your money and go elsewhere or call the credit bureaus yourself, as ALL THEY DO is challenge negative remarks. Their service is pointless and costly. I'm absolutely positive you'll get some bureaucratic, bull crap answer from them below my review, but know this. THEY DON'T DO THEIR JOB AND THEY MAKE UP EXCUSES and their software barely functions. I complained to their IT department 10+ times and they still didn't fix it on the 6th month of service. Just rubbish!
Response from CreditRepair.comDec 16, 2019
Hi Lauren, thank you for sharing your experience with us. We would love to talk with you and look into your account. Please send us an email at [email protected]. Thank you.
SV
Sasha Von L.
Scott Smith (CEO) should be ashamed! Terrible execution, lots of lies and false promises. Lack of Communication.
I signed up with the expectation that they had given me, that all of my issues would be handled within 60 days. That was a total lie from their sales team. Then they processed my information decent enough and it sat and sat and sat to the point that they weren't executing on the work and they had no idea what was going on internally. I must have chatted over, literally, 50 times before I started getting their attention. Supervisors failed to call me back and then they decide to kick me off of the platform the day I paid them for additional work. What a scam and a joke!
Don't use this group, they will cheat you and lie to you! I can't wait for their cockamamie, generic reply.
Response from CreditRepair.comOct 10, 2019
Hi Sasha. We take all comments and reviews very seriously. If you'd like to speak to a credit consultant about this situation please give us a call at 833-333-2282. Thanks.
YE
Yewande1233
Credit repair
Credit repair ? more like ruining credit worst company i have ever come across do not like them at all!! they were so and and ruined my credit instead of improving it !
RD
R D.
Don’t recommend
Don’t recommend. Feel as if I was over charged. Certain fees weren’t made aware when joining. When canceling being charged even more as a final payment. Use at your own risk.
KC
Kegan C.
I spent $99 a month
I spent $99 a month. They removed 2 items from my credit (inquiries). My score improved 17 points over 7 months. Hundreds of dollars barely made a difference. When I cancelled, they continued to charge me. Had to fight again and again with them on the phone to actually get the subscription cancelled. Horrible experience. They are just trying to suck as much money as they can out of poor people with bad credit.
Response from CreditRepair.comMay 8, 2019
Hello Kegan, thank you for your review. We understand your frustration and wish you the best in reaching your credit goals.