Jack T.
Extremely Disappointed
Extremely Disappointed – Poor Service and Misleading Information I signed up for a service with this company in May, but it has been a nightmare. I tried to cancel the service early on, but I was told it required a minimum of 26 weeks before I could do so. Fine, I agreed and specifically instructed them to cancel my service automatically at the end of the 26 weeks. They confirmed this would be done. Fast forward to now—nearly 30 weeks later—and I’m still being charged! I only noticed recently, and this is unacceptable. Their lack of follow-through and accountability is infuriating. How can a company that claims to help with financial matters have such poor internal management and communication? They are quick to take your money but fail to honor basic agreements. I do not recommend this company to anyone. Stay away unless you want to deal with unnecessary stress, false promises, and terrible service.
Response from CreditRepair.comDec 4, 2024
We appreciate you sharing your frustrations with us. Your feedback is important to us, and we want to assure you that we operate within the bounds of all regulations governing the credit repair industry. We're committed to providing exceptional service to all our members. We do not require a minimal time of service usage before you may cancel. You may cancel at anytime. We genuinely want to address your concerns and better understand your perspective. Please reach out to us directly if you need further assistance handling your concerns.