Credit Innovation Group consists of a multi-faceted team of credit reporting specialists with careers ranging anywhere from attorney-at-law to finance and lending to business development, to insurance and real estate. We love what we do and are experts at it. We consistently produce the best results for our clients. Our depth of knowledge and experience about credit reporting (and about your legal rights in credit reporting) enables us to deliver superior results.
Creditinnovationgroup (creditinnovationgroup.com) has 35 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
creditinnovationgroup.com
Website
creditinnovationgroup.com
Category
Credit & Debt Services
Location
Draper, Utah
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 51% of reviews.
Latest
Most recent review: June 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Credit innovation group are scammers. I called and canceled and as speaking to the man he was charging my account. Refund my money.
GG
Greg G.
The company lures you in with false…
The company lures you in with false information. The company continues to charge your card after you have cancelled. C.I.G. is a fraud.
ST
Starr
I have been paying these people for 3…
I have been paying these people for 3 months and they're not doing anything for me I've done everything not them they can charge me every month and tell me a bunch of stuff it's not going as they promised. They never had me sign anything to get authorization to contact the credit bureau on my behalf so the bureau contacted me to let me know that. I hope something changes. I am being terrorized and tormented by a neighbor from hell and I need to get out of here. I am in a dire situation, innovation is not helping me so far.
Response from CreditinnovationgroupMay 24, 2023
Hello, We are sorry to hear about your troubles. We are unable to locate your file with the information provided in your review. We have ALL customers verbally agree to terms over the phone on a recorded line and then again when they log into their portal. We are happy to address your concerns. Please reach out to [email protected] so we can look into your file and get you moving forward.
CT
Choose These K.
Credit innovations group ripped me off for $29.99…
Appointment wrong they took my $29.99 trying to talk me into giving them $179 a month for 6 months and promised that they would get me an FHA loan by deleting my bankruptcy off of my credit bureau report and raising my credit numbers far above 625 between all three euros but yet he never sent what they promised in the way of copies of paperwork they wanted me to sign and they do have my credit card number but I'll tell you if they try and attempt to cut my credit card number again they will be sorely mistakenly surprised at my response.. there is a lawsuit in the works against credit innovations suing them for well over 5 million in damages and if they think I'm kidding they're sorely mistaken there is scammer company trying to connect themselves to the FHA Federal housing authority and promising to cure people's financial problems through increasing their credit score so that the FHA will approve their loans
Response from CreditinnovationgroupApr 21, 2023
Hello, We have requested you send us your information as we do not charge $29.99 nor do we make promises of removing items from reports or getting FHA loans. We take these issues very seriously and need to investigate your file. Please respond to our request or email us at [email protected] with the name on your file.
TS
tsjc
DO NOT USE THEM!!! BUYER BEWARE,
Response to reply #3: no, I LOOKED at my credit TODAY and EVERYTHING that you guys got off went right back on! I CANCELLED my "membership" today, and would LOVE to get a refund, but I know I did this stupid stuff myself by NOT doing my homework and allowing YOUR people to lie to me! I KNOW what I was told when I signed up and you guys are NOT who the people claimed they were. Lies.
NEWEST REVIEW May 24, 2022, DO NOT USE THEM! I literally JUST read my contract like a do-do bird and I got had!! I paid all that money and NOTHING! It literally says in the contract ONLY in the beginning do they do anything! I literally got stuff back on my credit that they said they wrote off back in October, so I mean I have been with them AT LEAST six months and paid the money I could NOT afford, and NOTHING guys, do NOT do this! I just canceled these guys and will NEVER go back, I will just call the 824$ NOT including all those 20$ payments that I have made. These guys are LIARS, and this is a waste of money! They do NOT have lenders like they say they do, otherwise, I would have been in a house by now! They lied from what they told me on the phone to what the contract actually says. I am going to see if these guys are with the BBB and give them a negative review as well!
NEWEST RESPONSE to the reply....I FINALLY got an email from him saying I claimed to have contacted him, which I sent him the screenshots of the texts to the number on HIS method of contact from the APP you guys had me download, and I DID TRY calling AT LEAST five times and asked for him directly, instead the first time I called he was out of town, called again he was still out of town, the third, fourth, AND fifth time I called he was on the phone, the people I talked to said they gave him the message, but that can be a claim, cuz I got records of calling, by the fifth time I talked to this young lady who was extremely nice and helpful and so I said forget it I gave up talking to Issac, but when I texted him, I ONLY wanted to know how many more 129$ payments I owed, I JUST seen his messages because he emailed me the email address that is tied to this account on trust pilot instead of the email that is associated with my account on Credit Innovations so I JUST saw the message right before I posted this response and emailed him right before I responded right now....so thank you for giving me the number I tried numerous times to call in the past it was like two months or so ago, and I got nowhere! But thank you so much for that info! Have a blessed day :)
Response to reply....I gave you my information....yet still nothing....I texted the guy a BUNCH of times where it says texting a week ago and still nothing
I want to give them a five because I HAVE seen progress on my credit! However, I can NEVER get ahold of the credit guy that I was assigned. I also do not like that I cannot pay the ENTIRE fees up front the 129 I have two or three more that I have to pay, however, I am NOT allowed to pay it up front. The reason they said is because they ONLY do things when they get the payment. I was also told that I would have been in my own place in one month with he ORIGINAL guy who signed me up. His name was Alex, and he said it wasn't impossible, but then when I talked to the other guy he said no. I have been with these guys since November 2022, and again I can NEVER get ahold of the guy I was assigned. I tried THREE weeks in a row, but instead I got everyone but. It was Issac I think who I was assigned but he's "always" on the phone when I want to talk to him. I am starting to rethink these guys, but I have already paid them so much, so I am just going to finish it off, because SUPPOSEDLY this is for life, my credit fixing is only until I am done paying the 20$, but to me that's only 20 bucks so I will continue the credit thing, but I am now going through KeyBank as well who I think is MORE caring than these guys about the credit. I thought in the beginning they cared, however, this many months later I do not feel the same as I did when I first signed up. There was a nice young lady that I talked to instead of Issac, which I wish she could have been assigned to me instead of Issac, I honestly give up on these guys and will just continue paying it off only because I am ALMOST DONE. I did lose my job, so hopefully, I will be able to still pay. God Bless!
Response from CreditinnovationgroupMar 14, 2023
Hello,
Thank you for your feedback. We strive to provide positive experiences at all times and appreciate the opportunity to improve and earn 5 stars from you. We have recently updated our operations and are happy to announce that you can reach your specialist by scheduling an appointment with them by calling 1-877-226-9442. We also have a highly trained member services team who should be able to answer and help you through the process when you have questions or get stuck on a step.
It is important to remember that credit is different for everyone so it is hard to say or predict when or how long things will take. We would love to look into your file for you and have requested additional information. Please respond back to our request with your name on file or email us at [email protected] so we can address your concerns.
Updated Reply: We did receive your information and are launching an investigation into your experience which can take a few days. All findings will be addressed internally. Please contact us at 1-877-226-9442 and schedule an appointment with your specialist if you find you are not reaching them via text. This is also the best way for us to be made aware that you are having communication issues as you can report the issue directly to our member services department.
Reply #3: Thank you for reviewing the terms and agreements. It seems that you are mistaken on how the program works. We continue to do work on your behalf each month prior to billing you and we do so as long as you are a member with us. You have had multiple items resolved from your reports and rent was reported through CRBC and your score increased while you worked with us, to most people those would seem to be CIG meeting their agreements.
It is important to remember that Credit building requires time and is not a one way street. Credit Innovation Group can not do everything on their own, you have to continue to do your part while we do ours. This includes making sure all your payments are on time and following your map steps. Things that get in the way are; new accounts being added to your reports, new collections, high utilization rates on credit cards and many other actions that are not related to CIG. We work with many people and have literally helped THOUSANDS of people accomplish their goals. We are happy to address your concerns and have a member care team that is set up specifically to answer your questions and get you moving in the right direction. If you want to speak to your specialist, they will set you an appointment and your specialist will call you at that time, you must schedule an appointment if you wish to speak to your specialist. We are happy to address your concerns please email [email protected]
Reply#4
As previously mentioned, we are happy to address your concerns if you would kindly send us an email to [email protected].
All items that are put on a report must be accurate, verifiable, and not misleading. If something was put back on it is because they updated it to reflect those stipulations, or it is possible the debt was sold and is now being reported by a new debtor. It is super important to remember that only disputing items and removing negative things WILL NOT get your credit profile where it needs.
Simply put, if you take a dirty run down car to the carwash and clean off all the dirt, you will not get a shiny new car, just a clean old one and essentially you are in the same situation. That is exactly what happens when you have no negative items. You still have work to do to get where you want to go because clean credit is not the same as a powerful credit profile. Which is why you must do your part, while we do ours, which means following the steps sent to you in your "map step" emails.
MR
Mistique R.
SCAM ALERT
I just spoke with them today,It was an awesome conversation,They almost had me Fooled.UNTIL,They tried to pressure me into giving my card info,HE WAS VERY PUSHY.He told me to go put money in the bank after it declined and he'll call me right back within the next couple of hours.(I gave them a old Cashapp card number lol)Also,He wanted me to make sure it was double the amount because my husband.(He didn't start his case file yet)I just didn't trust him.I was going to come here first to check the reviews before deciding to use them,and Lo and Behold it's a SCAM!!!!And Pay attention people,The good Reviews are invited with a green check mark lol.PLEASE DO YOUR RESEARCH,SCAMMERS DO NOT CARE ABOUT YOUR CIRCUMSTANCE,THEY WILL STEAL FROM YOU !!!
LC
Laural C.
Very misleading
Very misleading. They send you an email saying they are from FHA mortgage company. Then come to find out they are nothing of the sort. I'm on SSI. Make $1400 a month my rent is $1205 they stole $179 out of my checking account 2xs!!!!!!!! I can't even get ahold of anyone!!!!!! I'm closing my account!!!!!!!These people are scammers!!!!!! My credit is fine!!!!!!
Response from CreditinnovationgroupFeb 22, 2023
Hello, There seems to have been some miscommunication. Some of our customers are referred to us by outside sources and it is possible that is what happened in your situation. Unfortunately we are unable to find your file with us based on the information in this review. We would love to look into your experience further and ask that you contact us at [email protected].
PU
PUNKRUCKTRUCKER
Good sales people but that’s it they…
Good sales people but that’s it they will just take your money.
Response from CreditinnovationgroupFeb 22, 2023
Hello, we asked that you provide us with your name so that we could verify if you utilized our services and it seems you were unwilling to tell us who you are or share more about your experience. Our program has helped thousands of people improve, rebuild and leverage their credit profiles and we would love to help you as well. If you would like to share more about your experience we would love to hear from you at [email protected].
