Creative Book WritersReviews of creativebookwriters.com

Response from Creative Book WritersJan 19, 2024

Dear MAMAN, Thank you for taking the time to share your feedback on our Trustpilot profile. We appreciate your honesty and the opportunity to address your concerns. We take customer satisfaction seriously, and we apologize for any inconvenience you may have experienced. Our team is committed to providing excellent service, and we want to ensure that your issues are resolved to your satisfaction. To better assist you, we kindly ask you to reach out to our customer support team at 855-720-5237 or via email at [email protected]. Our dedicated representatives are available to listen to your concerns, answer any questions you may have, and work towards a resolution. Your feedback is invaluable to us as we continuously strive to improve our services. We understand that issues may arise, and we are here to make things right. Please provide us with an opportunity to address your specific situation and enhance your experience with our brand. We look forward to hearing from you and appreciate your patience as we work to resolve this matter promptly. Best regards, Team Branded Web Studios

Response from Creative Book WritersFeb 19, 2019

Hello Gavin, Thank you for your review. At Branded Logos we provide custom development based on our client requirements, references and ideas. Also, we provide our clients unlimited revisions to make sure they achieve exactly what they are looking for. Kindly note, revision process is what decides the timeline of a project. More revisions mean more time. We believe that a project cannot reach its end if the quality is not up to mark and without the approvals of the client. Following are all your approvals: Company Rep Mon, 21 Jan 2019 11:02 »   Hi Client, No nothing else is required once you log in you would be able to correspond with your clients using that inbox as well as receive e-mails through it. Regards
Company Rep     Client Logo Fri, 18 Jan 2019 18:19  Hi Company Rep, ok I have logged in. Is there anything else I need to do? Company Rep Fri, 18 Jan 2019 16:41  Ok, sure No problem Client Logo Fri, 18 Jan 2019 16:10 »   Ok. I'm out at the moment. I will do this in about 90 mins. Company Rep Fri, 18 Jan 2019 15:01 »    Hi Client, Please use the following link and then try the username and password below to login. connect.yandex.com [email protected] ********

Regards
Company Rep Client Logo Fri, 18 Jan 2019 14:30 »   Company Rep Fri, 18 Jan 2019 14:25  Hi Client, 
If you received any code on your number as text, Then please forward that to me as we need to register your e-mail address 
Regards
Company Rep 
 Client Logo Fri, 18 Jan 2019 13:04  Thanks Company Rep Company Rep Fri, 18 Jan 2019 13:03 »   Thank's Client. 

I'll have the network team proceed ahead with it. Client Logo Fri, 18 Jan 2019 13:01 »   Hi Company Rep Please proceed as you need to. Thanks Client Company Rep Fri, 18 Jan 2019 10:01 »   Hi Client, The team was trying to create your user id and password for your e-mail account so you could access it somewhere, However, there is already an existing record of some e-mail on your C-Panel. Kindly note in order to proceed the team would have to delete those records and then create the account so kindly advice how you would like to proceed with this. Regards
Company Rep  1 attachment • Client Logo Thu, 17 Jan 2019 18:52 »   Hi Company Rep, Any progress on sorting the contact form messages? I will be out of the office tomorrow morning, but will monitor my emails. Please can we sort this final think before the weekend. Regards Client Client Logo Thu, 17 Jan 2019 12:57 »   ok will do Company Rep Thu, 17 Jan 2019 12:55 »   Hi Client, I am registering your account and set it up through Yandex to receive e-mails on that new ID. Let me know if you receive any code on your mobile phone as I require that to complete the registration. Regards
Company Rep Client Logo Thu, 17 Jan 2019 12:31 »   Hi Company Rep, Ok I've tested it and nothing. How do I get into Yandex? I don't have any login details. I have set up a forwarding email address from [email protected] to my personal email adress [email protected] tests sent directly to [email protected] have worked. Thanks Client Company Rep Thu, 17 Jan 2019 11:59 »   Hi Client, We have added the e-mail address for [email protected] on the back-end so you can access this e-mail from Yandex or if you have already created the inbox for this you would be able to view the emails coming from the website. Regards
Company Rep Client Logo Thu, 17 Jan 2019 10:55 »   OK many thanks for this. All that will leave then is to confirm where notification of the completed contact forms go to.
Preferably linked to the email address [email protected] Regards Client Company Rep Thu, 17 Jan 2019 10:45 »   Hi Client, I have asked the team to get that fixed for you, However, please note that once your website is Live the project is marked as complete from our end so we do not provide support for completed projects unless you subscribe for a website maintenance package with us. Once the banner is updated I will let you know Thanks Client Logo Thu, 17 Jan 2019 08:17 »   Hi Company Rep, thank you for sorting out the email address on the home page. I've done a temporary amend to the slide that had the Client’s Brand logo under the words 'WELCOME TO' Please can you restore the Client’s Brand logo or change the 'Client’s Brand PT! to show as the colour purple, same used for the line above. Thanks Client Client Logo Wed, 16 Jan 2019 18:26 »   Hi Company Rep, Can you help please. The slider on the home page. I tried to make a small change and it seems to have knocked out the logo, the strapline and the buttons. WELCOME TO Client’s Brand PERSONAL TRAINING Train in your home etc etc same as 2nd slide. Please can you get someone to look at this. Thanks Client Company Rep Wed, 16 Jan 2019 17:26 »   Hi Client, We had set your system IP, Can you click on the following link and share the list of IP address that will show up on your computer. 
 https://www.whatismyip.com/ 
 Regards Company Rep Wed, 16 Jan 2019 11:23 »   Hi Client, We had set your system IP, Can you click on the following link and share the list of IP address that will show up on your computer. Click here Regards
Company Rep Client Logo Tue, 15 Jan 2019 17:23 »   2a00:23c5:5693:ae00:18a0:de51:2f73:7e3b Company Rep Tue, 15 Jan 2019 17:19  Hi Client, I just checked your website and it's still Live, Do not worry. Just exit everything and reopen the website on a new browser window if it still does not work let me know and I'll have my team take a look at it. Regards Client Logo Tue, 15 Jan 2019 17:16  Please can you call me the site has gone off line 000000000 Regards Client Client Logo Tue, 15 Jan 2019 14:42  Hi Company Rep, OK great. That's good news.. Regards Client Company Rep Tue, 15 Jan 2019 14:29 »   Hi Client, Your website is already Live I am just waiting for the back-end login credentials from my developer. You can click the link below and see your website. https://Client’s Brandpt.co.uk/ Regards
Company Rep Client Logo Tue, 15 Jan 2019 14:24 »   Hi Company Rep, Please can I have an update of when then site is going live. You mentioned by noon, what time are we now looking at? Regards Client Company Rep Mon, 14 Jan 2019 17:42 »   Hi Client, As discussed, Please find attached the Manual for the back-end website CMS portal. Regards
Company Rep  1 attachment • Website Manual.pdf4.43 MB  Client Logo Mon, 14 Jan 2019 12:11 »   Thank you for the update Company Rep. Regards Client Company Rep Mon, 14 Jan 2019 09:41 »   Hi Client, Hope you are doing well The website files were unable to upload on Friday due to which it was live yet. I have instructed the network and development team to work on it today and get it Live. So hopefully this should go Live until noon. I'll keep you posted once the website goes live. Regards
Company Rep Client Logo Mon, 14 Jan 2019 09:27 »   Good morning Company Rep, I see my website is not live yet. Please can you ensure it goes live today. The campaign to launch my business starts today. I did say a few days ago that I needed the site live for the 14th. If there is a problem, please call me. Regards Client Client Logo Fri, 11 Jan 2019 13:06 »   Thanks Company Rep. Company Rep Fri, 11 Jan 2019 12:59 »   Thank's for forwarding me that detail's I'll have my Network team work on it Will keep you posted once the website is live. Regards
Company Rep Client Logo Fri, 11 Jan 2019 12:54 »   Hi Company Rep, Here are the login detail. Fasthosts Control Panelhttps://xxxxxxxxxxxx https://xxxxxxxxxxxxx Fasthosts Control Panel USER: [email protected] PASSWORD: ********** Regards Client Company Rep Fri, 11 Jan 2019 12:51 »   Hi Client, As discussed, Please forward me the details for your domain package so I could get your website live. Regards
Company Rep Client Logo Fri, 11 Jan 2019 12:31  Ok back in. Called you. Also went to voice mail. Please call me when you are free. Company Rep Fri, 11 Jan 2019 12:24 »   Hi Client, I tried calling you but got your voice mail. Kindly call me back so we could discuss getting your website Live. If you do not require any more changes just reply back with approval and I'll have it processed on the domain that we already have for you. Regards
Company Rep Client Logo Fri, 11 Jan 2019 08:43 »   Hi Company Rep, ok can we talk at 12 noon today regarding the website. This needs to go live today. I have a marketing campaign ready to go. Please call me on my mobile. I look forward to speaking with you later and getting the Client’s Brand website live. I will be away from the office until 11.30 today. So please do not call before midday. Regards Client Company Rep Thu, 10 Jan 2019 17:32 »   Hi Client, I leave the office at around 5 pm so I am available during office hours in the morning from 9 am onwards till 5 or 6 at times. Can we catch up tomorrow afternoon or early morning if that's okay with you? Regards
Company Rep Client Logo Thu, 10 Jan 2019 17:28 »   Hi Company Rep, I have time now and this evening for a chat on the website. thank you for the stationery files. kind regards Client Company Rep Thu, 10 Jan 2019 15:30  Hi Client, Hope you are doing well. Please find attached the final files for your stationery concepts. Regards
Company Rep • Company Rep Thu, 10 Jan 2019 09:51 »   Hi Client, I can spare some time today evening or tomorrow noon and have a chat with you regarding those final changes. Let me know what works for you and we'll schedule a time. Regards
Company Rep Client Logo Thu, 10 Jan 2019 09:50 »   ok great. When can we discuss the website: 1. To go live on the hosting package that I arranged. 2. For you / someone to chat me through how to use the back office thanks Client Company Rep Thu, 10 Jan 2019 09:34 »   Hi Client, 
Sure, I'll put in a request and get you the final files for the stationery items and each would be in an individual folder. Regards
Company Rep Client Logo Wed, 09 Jan 2019 16:36 »   Hi Company Rep, thanks for this. All fine. Stationery approved. Please can I have each individual file so that I can get them printed. Regards Client Company Rep Wed, 09 Jan 2019 13:53 »   Hi Client, Please find attached the revised stationery file. Regards
Company Rep  1 attachment • Company Rep Tue, 08 Jan 2019 16:59 »  Hi Client, To make it easier I can have a manual created which would guide you on step by step processes on how to make changes once your website is live. The changes you had requested for the website is completed so we are good to go live if you approve this process. Regards
Company Rep Client Logo Tue, 08 Jan 2019 16:49 »   Hi Company Rep ok thanks when can we go over the back end, and how soon will you transfer the website across to the hosting package? I need to go live as soon as possible as I'm getting interest from potential clients. Company Rep Tue, 08 Jan 2019 11:51 »   Hi Client, Hope you are doing well I will have the team make those minor changes and will keep you posted. Regards
Company Rep Client Logo Mon, 07 Jan 2019 18:03 »   Hi Company Rep, please find attached minor changes to the stationery. Hopefully this will be the last changes required before sign-off. regards Client   Company Rep Mon, 07 Jan 2019 17:00 »   Company Rep Fri, 04 Jan 2019 09:53 »   Hi Client, 
Nice talking to your today, Hope you get well soon. I will get started on the revisions you have sent so far and once that is all completed we will proceed in getting your website Live Regards
Company Rep Client Logo Thu, 03 Jan 2019 18:45 »   ok well first thing is fine. Just let me know what time that is. here are the final website changes. Also attached are the final changes to the business card and letterhead. Speak tomorrow Regards Client   Company Rep Thu, 03 Jan 2019 17:08 »  Sure, I can call you first thing tomorrow morning or by noon. Client Logo Thu, 03 Jan 2019 16:40 » Yes what time for the call? I am free all day tomorrow. It would be my preference to complete the project as soon as possible. By next week? Attached are the main last changes. I'll get the remaining ones as soon as possible. regards Client Company Rep Thu, 03 Jan 2019 15:57 »   Hi Client, Hope you are doing well. Sure we can aim to get your project back on track and completed as well. However, can we schedule a call tomorrow and figure out a completion date before the 14th and how we would achieve it and what all information is pending and required to complete it. 

Regards
Company Rep Client Logo Thu, 03 Jan 2019 15:31 »   Hi Company Rep, Firstly happy New Year to you. Secondly forgive the break in communication as I was on my training course in November & December and then was on holiday. I can now give my full attention to finishing this project. I will soon seen over 3rd round amendments. I'll email over changes to the home page. By Friday I will send the remaining changes. I'm aiming to start promoting my business on the 14th of January. I hope we can get the site live for this date. I have previously sent you the details for the hosting package. Can you confirm you have all the information required to get the site Client’s Brandpt.co.uk launched once these last changes have been made? Thanks Regards Client http://www.Client’s Brandpt.co.uk Your website is ready to use Tuesday at 1.30 pm would be a good time to call Company Rep Mon, 12 Nov 2018 17:28 »   Hi Client, Hope you are doing well. Please click on the following link to view the changes you had requested last week. Click Here Regards
Company Rep Company Rep Thu, 08 Nov 2018 14:25 »   Hi Client, Hope you are doing well. I apologise I was not in the office yesterday due to a sudden death in my family. I have although forwarded the final revisions to our team so once that is taken care off we will move ahead with getting your website Live. Regards
Company Rep Zack Spencer Wed, 07 Nov 2018 14:04 » Hi Client,

Many thanks for your email!

Just wanted to inform you that Company Rep is not available today due to an emergency in his family. He will be available tomorrow. So, i will ask him to call you tomorrow and speak to you.



Kind Regards,

Zack Spencer Client Logo Wed, 07 Nov 2018 13:56 »   Hi Company Rep, thanks for the revised website. A lot of progress. I've gone through it again and there are still some final changes I'd like made before the site can go live. Please find attached word document with 3rd (and hopefully final) changes.   • Company Rep Thu, 01 Nov 2018 17:43 »   Hi Client, Hope you are doing well. Please find attached the revised version of the stationery items. Regards
Company Rep  1 attachment • Company Rep Wed, 31 Oct 2018 12:10 »   Hi Client, Hope you are doing well. Yes, we did receive your scan documents and I have asked the designer to make the amendments on them for you. Once I receive them today I will share them with you. The website is currently being updated with the content and images you last sent a week back. So once the changes are made I will share the updated link for that as well. Regards
Company Rep Client Logo Wed, 31 Oct 2018 10:50 »   Hi Company Rep, please can you confirm you received my comments regarding the revised stationery. I wasn't happy with what you sent across as it had numerous mistakes. I have attached the amendments again for your reference. Please send me individual files for the letterhead / compliment slip and business card for final review. The collage file you send, whilst its ok to see the overall look and feel. It is not practical for marking up changes. Also I sent you second round changes to the website a week ago on 24 October. Can I have an update on when these will be ready. Today would be good to see these changes. I need this complete project finished by 9 November. My full time training course begins on 12 November and ends on 18 December. I will not have time to work further on my website after these dates, as I will then take a vacation from 19 December to 1 January. I wish to launch my business on 2 January. Please can you confirm that we can work to a deadline of 9 November. Thanks Regards Client   Company Rep Mon, 29 Oct 2018 17:29 »   Hi Client, I'll get these files revised for you. Regards
Company Rep Client Logo Mon, 29 Oct 2018 17:24 »   Hi Company Rep, Scan 12 shows all the amendments. Scan 13 shows the wording for the letterhead. Hi Company Rep thank you for the revisions. I have saved comments. I think I will ask a graphic designer here in the UK to come up with some ideas. I await 2 revisions from your designers. kind regards Client • Company Rep Mon, 29 Oct 2018 15:46 »   Company Rep Thu, 25 Oct 2018 16:20 »  Hi Client, Hope you are doing well. I will have the stationary updated and sent back to you shortly. Regards
Company Rep Client Logo Thu, 25 Oct 2018 09:02 »   Hi Company Rep, ok sorry. Reading the stationery rules again, please can you put this exact wording at the bottom of the letterhead. Client’s Brand Personal Training Limited. Company number: 000000000, registered in England & Wales. Thank you regards Client Client Logo Wed, 24 Oct 2018 19:20  Hi Company Rep, ok I have marked up minor changes to the stationery. These are attached. As marked up this wording must be added to the area at the bottom right of the the letterhead: Company number: 000000000 (Registered in England & Wales).  1 attachment Company Rep Wed, 24 Oct 2018 19:00 »   Hi Client, Sure, Let's discuss tomorrow before I ask the team to make the changes on your stationery. Regards
Company Rep Client Logo Wed, 24 Oct 2018 18:43 »   Actually Company Rep. For the letterhead I will need to give you some wording. There are rules about adding the company number and registered address. I will do this for you tomorrow. Client Logo Wed, 24 Oct 2018 18:40 »  Hi Company Rep, Thanks for the stationery. I really like the designs. Minor change on the business card, can you move the big front logo a bit over to the right, so that there is some white space to in front of the number 3. Other than that I think all I need to do is supply you with the correct address details and contact numbers. Or can you add them: wwww.Client’s Brandpt.co.uk gav@Client’s Brandpt.co.uk 000000000 With regards to the main website. It's really taking shape, and thanks for all the work so far. I like how it looks. Please find attached 2nd round changes, plus some new images to be used. I hope these are clear. Any questions just let me know. Regards Client • Company Rep Wed, 24 Oct 2018 17:54 » Hi Client, Please find attached the initial stationary concepts that just came in today. Regards
Company Rep  1 attachment • Company Rep Tue, 23 Oct 2018 15:28 »   Hi Client, Hope you are doing well, Sure will have that made for your remaining stationary design concept. 
Regards
Company Rep Client Logo Mon, 22 Oct 2018 16:42 »   Hi Company Rep, ok have emailed you about the domain hosting account and login. Regarding the stationery. I will use the business card design. I sent the design for you to reference when designing the other stationery. There is no need for you to redesign or supply me with business cards. Please just design a letterhead, and perhaps email stationery Thanks Client. Company Rep Mon, 22 Oct 2018 16:08 »   Hi Client, Yes, You can purchase the domain and hosting and just provide us with the credentials to the Cpanel so we could then create the e-mail address and upload your website as well once it is completed. In regards to the stationary, Kindly confirm if you require the business cards to be made in the same format as you have provided and the letterhead as well. Regards
Company Rep Client Logo Mon, 22 Oct 2018 15:31 » Hi Company Rep, If the next stage is the stationery. Please refer to the attached business. This is the final design. As you can see it has the shorter web address and shorter email address. For my letterhead please use my address: xxxxxxxxxxxx  1 attachment Client Logo Mon, 22 Oct 2018 15:26 »   Hi Company Rep, ok so if I buy the domain and a hosting package, give you the account details you can simply use this and transfer the site when its ready. If yes, then I will certainly want the web address http://www.Client’s Brandpt.co.uk and the email addresses gav@Client’s Brandpt.co.uk and info@Client’s Brandpt.co.uk regards Client Company Rep Mon, 22 Oct 2018 12:34 »   Hi Client, Hope you are doing well. The domain has already been purchased from our end for 1 year hosting already so we would not be able to purchase it once more. However, if you still would like to keep that short domain you can purchase that along with the domain and hosting and provide us with the details and we can surely work on that as well. Please confirm so then I could get started on your stationary work. Regards
Company Rep Client Logo Sat, 20 Oct 2018 09:16 »   Hi Company Rep, Sorry to be a pain. I'm thinking about the practicality of email address and web address on letterheads but primarily on business cards. for the web address I'd like http://WWW.Client’s BrandPT.CO.UK for my email addresses I'd like gav@Client’s Brandpt.co.uk and info@Client’s Brandpt.co.uk The shorter the better is my feeling. If you look at the attached file, which is close to the final choice of business card designs. Can you confirm this is all OK. Thanks Regards Gavi   Company Rep Fri, 19 Oct 2018 18:35  Hi Client, Sure will get those sorted out for you. Regards
Company Rep Client Logo Fri, 19 Oct 2018 17:39 »   Hi Company Rep, sorry the email addresses will need to be: gav@Client’s Brandpersonaltraining.co.uk info@Client’s Brandpersonaltraining.co.uk there was a typo in my original request. Have a good weekend. Regards Client Company Rep Fri, 19 Oct 2018 14:42  Hi Client, Hope you are doing well. 
Email ID's created: Url: mail.yandex.com Email : gav@Client’s Brandpersonaltraing.co.uk Email : info@Client’s Brandpersonaltraing.co.uk Password: ******* 

Regards
Company Rep Client Logo Thu, 18 Oct 2018 21:59 »   thanks Company Rep. Company Rep Thu, 18 Oct 2018 18:50 »   Hi Client, Hope you are doing well. Yes, that domain has been reserved for you, I have also sent in a request to get the e-mail address created. Regards
Company Rep Client Logo Thu, 18 Oct 2018 11:53 »  Hi Company Rep, Hope all is well. Can I please confirm with you that my web address will be: www.Client’s Brandpersonaltraining.co.ukhttp://www.Client’s Brandpersonaltraing.co.uk Also please can you confirm that I can have the following personal email addresses set gav@Client’s Brand.co.uk (My first preference) gav@Client’s Brandpersonaltraining.co.uk (My second preference) I would also like a general email address set up: info@Client’s Brand.co.uk or info@Client’s Brandpersonaltraining.co.uk Thanks / regards Client Company Rep Tue, 16 Oct 2018 18:25 »   Hi Client, I hope this finds you well. 
 Thank you for finalizing the logo. Since you have made a request for the final files, I will inform you that the chosen package includes 7 digital high-resolution file formats that include the following: AI - (Adobe Illustrator native) 
PSD - (Photoshop Document/layered vector)
EPS - (Encapsulated PostScript/printing vector)
GIF - (Web optional)
BMP - (Bitmap image file)
JPEG - (Compressed digital image) 
PNG – (Transparent vector) Regards
Company Rep  8 attachments • Client Logo Tue, 16 Oct 2018 14:43 »   Hi Company Rep, thanks for the update. regards Client Company Rep Tue, 16 Oct 2018 13:57 »   Hi Client, Hope you are doing well. The final files should be sent to me today by the designer so then I will have them e-mailed back to you, However I have started working on the website with the team, So once all the details are uploaded along with your pictures too I will share a link to view all the changes that are made. Regards
Company Rep Client Logo Mon, 15 Oct 2018 16:23 »   Hi Company Rep, Hope all is well. I have now gone through the website in great detail. The attached word document details all the changes and deletions I'd like made. It includes all the copy to be used through the website, and details the fonts and images to be used also. Also attached are the images I'd like used. You may need to resize or crop some of these. I understand Company Rep will soon have the logo ready. If you would like to talk through this document before briefing your team you can call me on my mobile. 0000000. I look forward to seeing the reworked / amended website in due course. kind regards If you still feel there is something left that we can tweak to make you happy feel free to contact your project manager

Response from Creative Book WritersJul 7, 2020

Hi Yasin, I hope you're doing well. We are sorry that you had a low satisfactory experience with us. Can you please share with me your full name and Order ID so I can come up with an analysis and see what we can do for you. Hoping for your response soon. Regards, Branded Web Studios