india D.
I wish I could rate them a 0
I wish I could rate them a 0. I paid them $650 for a website. I was told that they would have a template for review in 24-48 hours. After 5 days I emailed them requesting them webpage and got no reply. Emailed them again 2 days following stating that I wanted a refund and then they send me the website. It was horrible everything on there was incorrect and it looked like a kid did it. I told them it was unacceptable and I wanted my money back. After I received no reply I put in a dispute with my bank. Then a week later someone responded stating that I could only receive half of my money back because they already did the logo. I was livid because I had already previously paid for the logo separately. Then I was told that I would receive a full refund in 7-15 business days. I called to check on refund on day 12 was reminded they had 3 more days. Then I get another call from Steve questioning my dispute. I stated if he issued the refund I would cancel the dispute. Steve said he was going to cancel the refund and then begin to get very rude and unprofessional. He kept over talking me and was telling me what he wasn't going to do. I then told him I would report him to the BBB. He told me not to threaten him and begin to yell. I told him I wasn't going to argue and hang up the phone. Steve called me 3 times after that. This has to be the absolute worst experience I have ever had. Please be aware. The 30 day money back guarantee means nothing to this company.
Response from Creative Book WritersNov 25, 2024
Dear India Davis, Thank you for taking the time to share your feedback on our Trustpilot profile. We appreciate your honesty and the opportunity to address your concerns. We take customer satisfaction seriously, and we apologize for any inconvenience you may have experienced. Our team is committed to providing excellent service, and we want to ensure that your issues are resolved to your satisfaction. To better assist you, we kindly ask you to reach out to our customer support team at 855-720-5237 or via email at [email protected]. Our dedicated representatives are available to listen to your concerns, answer any questions you may have, and work towards a resolution. Your feedback is invaluable to us as we continuously strive to improve our services. We understand that issues may arise, and we are here to make things right. Please provide us with an opportunity to address your specific situation and enhance your experience with our brand. We look forward to hearing from you and appreciate your patience as we work to resolve this matter promptly. Best regards, Team Branded Web Studios