Dr. Hanna E.
Expensive IT nightmare
When I started with CRD Solutions, I felt that they did a good job with my IT. As the company grew, however, it felt like their prices went up and up, and the quality of their IT support went down and down. About two months ago, I requested to be set up with a new email and have my older email addresses funneled into this newer email. Unfortunately, this IT request turned into an expensive nightmare, leaving me with an over $800 bill and an email system that did not work. I believe a large part of this problem was due to the inexperience of the team member who had been assigned to work with me. The leadership team of CRD assured me that he consulted with them regularly to manage my request, but ultimately, I was left truly stranded, cut off from important emails I should’ve been receiving. CRD Solutions couldn’t deliver on the promise they had made to set me up with my new email. Because there was no end in sight to the cost and heartburn, I decided to move to a new company for my IT support. I simply couldn’t stay any longer with CRD and give them the chance to continue to try to sort out the problem. I am sad to have to write this email because I really do like the people at the top of this company and think the IT support tech was trying his best. The whole situation should’ve been handled differently by leadership ; they should’ve stepped in and taken over when it was apparent the technician assigned to the case was struggling, and they should have decreased the charges to my account. I shouldn’t have to pay for their tech to learn on the job. Ultimately, CRD couldn’t deliver the IT support I needed, and they were unwilling to work with me to find a solution.