Crazy NeonReviews of crazyneon.com

My sign randomly stopped working for no reason at all, and I only had the sign for 4 or 5 months. When reaching out to support they asked for some videos looking at the dimmer box and some other components. After I sent the video, they decided to send me a dimmer box (believing the issue was with the dimmer box). 3 weeks go by and I never received the dimmer box. When I reached back out they asked for more, often times repetitive questions and videos (which I provided). Another 2-3 weeks go by and at that point it felt like they we're just hoping I give up. I explained to them that for only having a sign for 5 months would warrant a replacement, especially having dealt with customer support for more than a month. They continued on with their same requests, in which I decided to dispose of their cheap sign and find an alternative who values my business. For anyone considering this company, I would strongly suggest you spend your money somewhere else. The quality of the sign was par at best, and the terrible customer service I received is the cherry on top. You will save money in the long haul by purchasing a quality sign from a quality company, trust me!

They wouldn't refund me for a feature they allowed to be customized on their site, never followed up after my order and when I contacted them 3 days later (AFTER the cancellation period) they sent a warning that full rgb customization harms the sign so I said fine remove it and they tried to refund me HALF of what the rgb feature cost me, I went to their site and created the exact same sign without the feature and it was $92 less, they tried to refund me $50. So I disputed the charge and reported to the FTC. They disputed the dispute and said the purchase is valid and guess, what, I never got a sign. Ha! I will get my money back in the long run but not before I do my due diligence on all available resources. This is where lawsuits are born becaue $321 is not chump change.

Three times the price of other vendors and doesn’t honor lowest price guarantee. Represents as a US company but based out of India. Pressured into purchasing quickly, the agent ignored my needed delivery window and shipped early before possible to receive the order. I have to pay to stop the shipping. Go somewhere else asap! They added a note that they gave me $200 off but are neglecting to say it’s because they wouldn’t actually honor their best price match claim written all over their site.

They got the color wrong after a few emails back and forth and what upsets me most is their refusal to take accountability. They just passive aggressively refer to small print somewhere on their site saying colors may vary. I specifically asked for yellow and they sent Orange. That’s not a little varying it’s a completely different color.

This company has its neon sign products made in India at low cost and incredible low production quality/value; you will find this out when you track your order on FedEx... I have seen Open neon signs for less than $50 that are made with higher design/craft standards. Not sure why the company posts fancy images of high-end neon signs with acrylic glass-like coverings over its letters because what arrived by mail is very far from that and of low nature compared to the web images that the company advertises online. I expressed this to customer service and got nowhere. Neither the original or discounted price for the neon sign was fair for what I received by mail. Please call/investigate before ordering to make sure your neon company manufactures their products in USA. That way you actually end up paying for a sign that equates to a quality of work of what you pay in price. I paid way too much for this sign and the quality/craft/condition was not worth what I was charged. Clear ripoff.

My order arrived damaged ( the charging box for the lights is completely smashed so the remote does not work at all) I have emailed 3x about this and gotten no response.

I order a sign for my small restaurant, when I put it up half of it wouldn’t light up. A guest that is an electrician checked it for me, he said that the wires are crossed and it will not light up. Sent the images to crazy neon with what the electrician said. They said to make a video?!!!! I don’t just have electricians laying around to make videos for them. They will not answer me or give a solution I paid $700 dollars for a sign that doesn’t work 😢😭😭😭. I

I was very excited about my neon sign purchase, but it didn’t come with any mounting equipment and was not up to the quality I was expecting for such an expensive purchase. I’ve purchased neon signs from other places and have never been this disappointed. I’m still waiting for customer service to make it right 😔