Craftmaster Hardware, LLCReviews of craftmasterhardware.com

Response from Craftmaster Hardware, LLCJul 2, 2020

HI James, We will review our notifications along the purchasing journey again. We note at the Top of shopping cart page in yellow notes: Orders Of Less Than US$ 50 Will Not Be Processed! At login and bottom of each page we also note the minimum. We will look for other ways to increase visibility and communication of the $50 minimum so this doesn't happen again.

Response from Craftmaster Hardware, LLCJun 11, 2020

Hi Lincoln, We apologize for your experience. Our capabilities are shipping to U.S. locations. Many of our overseas clients have this pre-arranged. Thank you for contacting us. Dan Donohue

Response from Craftmaster Hardware, LLCMar 23, 2020

HI Antonio, We try and communicate the $50 minimum throughout the order journey. Top of shopping cart page in yellow notes: Orders Of Less Than US$ 50 Will Not Be Processed! At login and bottom of each page we also note the minimum. We will look for other ways to increase visibility and communication of the $50 minimum so it can be seen. Thank you for the feedback.

Response from Craftmaster Hardware, LLCMar 16, 2020

Hi Timothy, We try to notify about the $50 minimum in a few places in the ordering journey to prevent this from happening. Top of shopping cart page in yellow notes: Orders Of Less Than US$ 50 Will Not Be Processed! At login and bottom of each page we also note the minimum. We will look for other ways to increase visibility and communication of the $50 minimum so this doesn't happen again. Thank you.

Response from Craftmaster Hardware, LLCMar 2, 2020

Hi Christopher, It is out for delivery by tomorrow. Sorry for the UPS delay. Dan D

Response from Craftmaster Hardware, LLCJan 29, 2020

Hi Glenn, We apologize for the delay in your order. It is not the typical experience we offer but clearly occurred. Will take care of your request right away. Thanks for your patience and business! Dan Donohue

Response from Craftmaster Hardware, LLCDec 23, 2019

Hi Stephen, Sorry we weren't able to communicate the minimum order requirement effectively. Upon further investigation, we sent this email 12/5 Subject: FW: Craftmaster Hardware LLC ORDER # CW103676 Good morning, We are in receipt of your web order, but unfortunately we have a $50.00 minimum. On our website at the top of the page it has our minimum requirement policy We can either cancel the order, or you can purchase something else to meet the $50 minimum. Please let us know. We also note: Top of shopping cart page in yellow Orders Of Less Than US$ 50 Will Not Be Processed! At login and bottom of each page we note the minimum. We will look for other ways to increase visibility and communication of the $50 minimum so this doesn't happen again. Thanks Dan Donohue

Response from Craftmaster Hardware, LLCDec 9, 2019

Hi Cesar, I sent you an email outlining the multiple areas we communicate the $50 minimum in the order journey. We also emailed you about the transaction and how you wanted to proceed but did not hear back from you. We will try to even more prominently note the $50 minimum. Thank you for the feedback. Dan Donohue