Craftmaster Hardware, LLCCraftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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GG
Took forever to ship. Unsure if the item is even what I was hoping for.
Response from Craftmaster Hardware, LLCFeb 27, 2020
Hi GG, We apologize for the delay. We had a spike in demand on these and took a bit to get back on track .We have since increased inventory levels on this item. If this item does not work for you, contact Craig and he can assist you with some alternative key management solutions. Thank you for your business. Dan D
Liz
The item has not been delivered yet.
Response from Craftmaster Hardware, LLCFeb 5, 2020
HI Liz, Sorry for the delay. It looks like it was delivered yesterday at 9:34am. Thanks for your patience. Dan D
Andrew
Ordered 9 items but only received 6. Only reason this is not 1 star is because customer service was helpful and I received the rest of my order 3 days later.
Response from Craftmaster Hardware, LLCAug 22, 2019
Hi Andrew, We apologize for the picking error. It was remedied as soon as we found out. Thank you for your business and patience with this situation. Dan Donohue
frank B.
Poor Item display,pictures,models ,etc.
Joel B.
First there was no order processed, because there was a min buy of 50. Second still waiting on response from Company on when they will refund my Credit Card
Response from Craftmaster Hardware, LLCFeb 19, 2019
Hi John, There is no refund if the order was never processed. Your credit card was not charged. We have noted in a few places on the website and along the shopping cart experience alerting our customers of the $50 minimum order. It appears it was not visible enough in your experience. We will work to improve that. Thanks, Dan Donohue
Kevin C C.
They got the order wrong
