Craftmaster Hardware, LLCCraftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Robert
Of all of my 66 years this is the worst company I have ever encountered in my life,, what company email you and ask you for copies of your utility bills before they will send you out an order.
Response from Craftmaster Hardware, LLCJan 2, 2025
Hi Robert, I apologize for your experience here. We encounter attempts at credit card fraud so we do take some extra steps to verify identities. Thank you for your patience and business. Dan D
Suck my B.
Didn’t like it was very bad help
Response from Craftmaster Hardware, LLCSep 26, 2024
Hi Michael, Upon full investigation, we reinforced a security policy of not selling the singular small padlock overide key if you havent bought the lock from us. This is a security concern which apparently you view as bad help. Thank you for contacting us. Dan D
James W.
We were informed the product isn’t available and were told an alternate would be suggested but have not heard back
Response from Craftmaster Hardware, LLCSep 20, 2024
Hi James, We apologize for the delay and cancellation of order. Thank you for considering us. Dan D
Joshua S.
Wouldn't sell me a file set.
Response from Craftmaster Hardware, LLCApr 26, 2024
Hi Joshua, We can sell files, the locksmith tools also requested ,we only sell to locksmiths as a security policy. Sorry for your experience. Thanks Dan D
Mark M.
Long delay and a $25 fee handling this slowly. How is this allowed?
Response from Craftmaster Hardware, LLCFeb 27, 2024
Hi Mark, Apologies for the delay. we will make sure we increase the minimum stock levels on this item. Thak you for your business. Dan D
Thomas H.
The two lockboxes I purchased never arrived!!!
Response from Craftmaster Hardware, LLCDec 19, 2023
Hi Mr Hinners, We apologize for the delay. These items are shipping today. Thank you for your patience and business. Dan D
M R.
I never gave ok to order quoted material. The unauthorized order was shipped anyway and my credit card was charged $1,334.82. I contacted him right away, he said he was sorry. Someone sent me a return label. I shipped all of the material back around mid-August. Your staff acknowledged that you received the returned material. I contacted my CSR again and he said I should see a full credit refund in about a week. That was over a month ago and I've still not seen my credit.
Response from Craftmaster Hardware, LLCOct 17, 2023
Hi Chris, Sorry for the mix up with the order. John sent you info showing the credit was done Sept 26th. Please let us know if there are any other issues. Thanks for your business. Dan D
Brian J.
you sold me item and then called me to tell me it was on back order. I ordered it on 9/15, its now 10/2 and I still have not received it.
Response from Craftmaster Hardware, LLCOct 2, 2023
Hi Brian, Sorry for the delay. It shipped 9/28 and due to you 10/4 via UPS. Thank you for your business. Dan D
