Andrew D.
The products they sell are good
The products they sell are good, but didn’t receive my order till after week 7. Master padlocks and Corbin door knobs were not in stock, but I didn’t know this until week 3 after I emailed them.

Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Andrew D.
The products they sell are good, but didn’t receive my order till after week 7. Master padlocks and Corbin door knobs were not in stock, but I didn’t know this until week 3 after I emailed them.
Steve M.
Ordered an item online. Didn't find out for most of three days. Really needed this item. You would think they could be up to standards and have inventory connected to the shopping cart like most up to date companies.
Response from Craftmaster Hardware, LLCJan 28, 2019
Hi Steve, We apologize for the issue. The order came in on a Saturday. Our rep came in Monday and immediately tried to source the item as it was currently out of stock. By 11:20 he let you know it would not be available in the time frame you needed. We cancelled order and issued refund as requested. We are open M-F 8-5PM. Dan Donohue
Saul S.
sent wrong product. Nobody answering their customer service number
Response from Craftmaster Hardware, LLCJan 11, 2019
Hi Saul, We apologize for the issues you had. George has been in touch to make sure you receive the product you ordered correctly. We are working on addressing your complaints. Thank you for letting us know. Dan Donohue
Jeremy H.
If you want a company to waste your time by not stipulating clearly any restrictions to purchase up front, then Crapmaster Hardware LLC is the one for you.
Response from Craftmaster Hardware, LLCJan 3, 2019
Hi Jeremy, The items in question are lock picks. We restrict access to these products to security professionals only. We have taken your feedback and have placed a note on these items so there is awareness of who can and cannot place an order for these items up front. Thank you, Dan Donohue
None
Placed a order for a few keys. Get a email saying i have to buy $50 minimum. Completely stupid. and the shipping alone for a few keys that weigh less than 5 ounces came out to just under $16... When those 3 keys could ship USPS First class mail for under $5. Horrible company. I ended up getting the keys i needed elsewhere without a min required order and cheap shipping...