cpapXchange.comReviews of cpapxchange.com

Horrible company. Ordered a $560 machine which does not work for what I need. I did not use it. They will not refund.

A company that sells used substandard machines that failed after about six months. Tech support and warranty is a joke. You call and no one is available to troubleshoot the machine. They can't even send you instructions on how to troubleshoot it lol. Company is a joke!

Bought a CPAP mask seal. Their site on Amazon said it was genuine F&P seal for F&P Eson mask. Seal would not snap onto my F&P mask. Either it is defective or they’re selling Chinese knockoffs. I sent CPAPXchange a message through their Amazon store and they haven’t responded.

I purchased a Bipap. Everything was great until they sent an email. The email said that the prescription was not correct. I called my doctor to let him know. The doctor sent the prescription with his NPI, License #, name, and address. He is a doctor with 20 years of experience and is very well-known in my community. They continue to say that the prescription is not written on a medical pad. The doctor sent me his file and it is a correct prescription with the information needed for them to process this order. They continue to prevent me from getting the machine because the prescription is not written on a medical pad. The format of the prescription has clear information. Now I'm on the phone waiting for the last 25 minutes. Very poor customer experience

I ordered a car charger for my eclipse 5, paid for it which went through my bank immediately. They sent a confirmation on order with tracking info. I kept checking status it said out for delivery. I contacted by chat that I did not receive my package. They got back with me that they check into it. Recieved update after I requested, the responds was it was sent back to usps distribution. I contacted usps for them to track my package they had no record. I went back to check status and it is now in Florida to send to destination. I live in Nebraska so why is it in Florida. I tried to request refund but they need my package to send back to them. Heck I never received the order.

Per company website..... Item in stock and fast free shipping!!! Placed order mid morning and selected USPS priority 2-3 day shipping. 2 day later my product has not been shipped and here is there reply to my email..... "We strive to ship all orders within 24-48 hours of being placed. I see your order was placed on Monday, 11/28 at 10:17am EST. With the hustle and bustle of Black Friday, along with Cyber Monday, your order was in queue for shipment today. Since you will not receive this by tomorrow as you requested, and you selected the Free Standard Shipping, which can take anywhere from 4-8 business days with the Postal service." This response is completely unacceptable. If product was shipped on Monday I would have had my product in plenty of time. ​

My wife and I ordered a machine from this company and paid and upfront fee of $372.00 and financed the rest through affirm. We have tried to contact them, and have not been able to get an answer back. The machine is supposed to be overnight delivery, but it's been 5 days so far, and like I said no answer, via email nor phone call, and we have tried both. If a company claims to have customer satisfaction, they should have customer satisfaction. My father needs the machine because his other isn't working very well anymore, and we decided to go with this company because of the overnight delivery. So right now we are in debt $2500 plus to affirm because the order was approved, and payments have already started.... We would just like to have the machine for my father, and want them to contact us.