Shadow1234
Security system did not work, and Covet was paid in FULL
Matt Tinker installed a video alarm system on our large home with inferior equipment that never worked from day one. The cameras offered undetectable vision and the computer system was "unworkable". Installation was a long drawn out process, since he didn't show up on scheduled days, never on time and worked short hours each day. Matt screens his calls and would not return ANY phone calls. Since he had our alarm system "locked up" with his service security code, other companies could not service our system. Because of his unprofessional and unethical behavior, we were forced to install an entirely new video alarm system, which again was costly.
Response from Covet Security Alarm & AudioOct 5, 2026
We’re sorry to hear that you were dissatisfied with your experience. At Covet Security, we take pride in providing quality systems, dependable service, and attentive customer support on every project. Our team made multiple return visits to address the concerns raised with this system and provided additional equipment upgrades at no charge in an effort to ensure the customer was satisfied. The system was tested and operational at the time our work was completed. While we understand that experiences and expectations can differ, the description in this review does not reflect the level of service we strive to provide or our recollection of this project. We remain committed to standing behind our work and providing responsive, reliable service to every Covet customer.