CouwyReviews of couwy.com

Do not entertain this company will rob you blind. After receiving garments ordered were not of great quality and not true to size. So needed to return these which looked so easy on site get in touch they would send a label then post. Firstly there are no labels just a random address which didn't look official and it is advertised returns free which is untrue nd ask for it tracked which is more expensive. When I asked to return they began to barta with me offering 20 dollars if I kept them I said no but would not take that for an answer so said 30 then 50 I said no . They finally gave me the address. It cost £25 return postage tracked. Om the 30th August it said had been delivered so I emailed on the 4th September asking about returns they answered back saying when have received it making out hadn't. When I replied saying royal mail had delayed, tracking number and date they realised couldn't get away with it and money then returned via PayPal. But doesn't end there . Original order cost 92 dollars which was just over £74 they returned me 77 dollars £58 when I questioned it is charges for delivery at beginning So all in all with both lots of postage that equats to around £41 have actually only received £17 for the garments. Is totally disgusting and shouldn't be allowed they are just robbing people blind . Do not buy from them. I wouldn't give 1 star if it would allow me.

The dresses that are rich colours are not. They are muted and washed out looking. You will not get a refund. My invoice was 200$ and after many emails back and forth my options were to take $76 refund or pay for shipping back to Dubai. Ultimately a very expensive mistake. I also ordered shorts and a top and they are very poorly made. Never would I order anything else and would recommend no one else does.

Will never order from here again, refusing to give me a returns label, even though website states free returns, but they will only offer free returns for quality problem!! Considering P&P to get the item was £11.99. Never known a company not allowing you to return an item, or drag their heels to give you a refund. Oh but they did offer me £4.74 for compensation and keep the item, which I don't want. Just my money back please

Absolutely dreadful. I ordered the right size as per the guidelines and it's far too small. Ridiculous offer of compensation in dollars and no returns. RIP off company

I was told the dress would be shipped from UK, but came all the way from China. All was written in Chinese so even if I would I couldn't send it back. I had to pay extra customs and the dress didn't look like the picture. No links in the mail to complain works, and never did the tracking-link.

The dress I received differs largely from the dress advertised. The colour,fabric and design of the dress was different and the wrap effect and sleeves did not look like the elegant dress shown on the website. It did not warrant the amount I paid. When I initially saw the dress I presumed that I had ordered it from one of the budget Chinese sites in the way it was packaged and the quality of the dress. I sent them an email requesting a refund. They came back with 3 offers of 6Usd,12USD and then 16USD for a dress that cost 38Usd. I refused the offers and they finally informed me of a return address in Dubai but issued no Returns label. The cost of returning the dress,inclusive of tracking which is what they have asked for,is 23 euro. I enquired about a Free Returns label but was informed there wasn't one. I had no choice but to accept the offer. I also tried posting a review to their website but it wasn't approved. That's why there are only positive comments on it. I reported the site to Facebook as it infuriated me that a site such as this could advertise clothing that differed greatly from what was shown. I did however notice that there had already been communication between Facebook and Couwy which could be publicly seen on their page.

Bought two dresses, charged in us dollars $90, package came week later from china . Material awful . Sizes incorrect. Tiny. Looked to return both and was offered to keep dresses and get $20 refund, after 8 emails agreed to a final offer of $50 refund and lost $40 .

If I could rate No stars for this company I would - Absolutely shocking do not buy from them, the picture does not look anything like the item you receive, the material is cheap and nasty and you cant return it easily, customer services tried to palm me off they offered me $5 compensation as a refund...... what a joke stay well clear