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Country Door (countrydoor.com) has 94 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Furniture Stores · Milwaukee, Wisconsin
Great
Furniture Stores · Fort Atkinson, Wisconsin
Excellent
Furniture Stores · Waukesha, Wisconsin
Average
Furniture Stores · Chamblee, Georgia
Excellent
Showing 82 reviews with 1 star · Clear filters
Sue G.
I ordered 2 rugs. One is stuck in Brooklyn for 5 days and the other is supposedly at my Post Office. They say they can't deliver because of a PO box on the address. I don't have a PO box!!! These people are incompetent. I am now told I have to wait 10 days and then they will credit me my $130 back. I am furious!!
Laurel R.
Does ctry door send return labels ???? I've been waiting for 3 weeks for this so called return label,talked to 3 different customer agents and the return labels have never arrived! is this a scammer web site?
Thelma V.
I tried placing a gift order online for my Aunt and payed with my debt card. My order was then automatically cancelled. When I called customer service for assistance I was told I would have to place an order by mail and send a certified check? Their system was kicking my order back they didn't know why or how to fix it! WTH. Not even their finance supervisor could tell me why it happened all they said was it's a clutch in the system and we don't know how to fix it.
Melinda A.
Do not order from country door. I ordered some curtains and they were Not the size as stated, therefore, I needed to return them. The problem is they do not send you a shipping label to return the product And as a result of no shipping label, the cost to return them is half the amount of what you paid for the product. When ordering anything from country door, they do not state on the order form that if you have to return it, the costs on you. When I called to speak to country door, they said that’s my problem and not theirs.
james
stop ripping off people on returns and shipping charges
margi F.
I’m only giving this one star, because you can’t leave a review without it. I ordered a quilt and shams for my mother’s birthday, to be shipped to her at my sister’s home in Florida where she was visiting. I guess she did not care to send them home to herself in RI, so my sister contacted them for return instructions. They send her a “ Courtesy “ return label. Then I get a bill from them for $24.95 for shipping. I already paid them $25.00 to ship it to her. So I contacted them about why I was paying twice for shipping, I received a less than polite response, to the effect of “If you didn’t like it, it didn’t fit, it was the wrong size, we will refund you the merchandise amount. Shipping is on you.” So in essence I paid half of the cost of the merchandise in shipping charges. I will never use this company again. They have very pretty things, but their methods, and customer service, are less than attractive.
Crystal P.
Do not order from here! The more you order, the higher the shipping cost “ instead of free shipping for a certain amount “ if you want to return, they keep your original shipping cost plus expect you to pay return shipping as well ! They do not send shipping labels! UPS will charge too much for my two boxes and I’ll basically lose half my money for nothing, now have no choice but to keep the items . I will never shop there again!
Margeret S.
Ordered small table When taking it out of box noticed a Chemical smell After 2 hours of assembly smell got worse A few hours later it had to go outside it was soon bad Customer service really bad Rude what a run around I'm out 200 hundred dollars Table very heavy can't box up.they didn't give a hoot. WOULD NEVER ORDER AGAIN