CosyfestReviews of cosyfest.com

I am still waiting for a delivery of an order on 31/9/2024 which is six weeks ago. Tracking showed it reached Oxford from the States two weeks ago. Now it seems to be coming from China. No satisfaction from cosyfest regarding a refund. Just told to be patient. I will not order from these Facebook sites again. One star is too many.

Received items, all 3 products were faulty,photos sent... they would not accept them back and offered £5 refund!

Avoid at all costs. Damaged goods sent, nothing like the picture advertised. Impossible to get hold of the company for a refund. Complete con!!!!!!!

Totally agree with all the 'legimate' reviewers on here not the one review US ones that are obviously fake !!! I also purchased 2 light-up letters - to say the quality is poor is an understatement. The edges are so rough and sharp they are dangerous. The flowers in the resin (well the 2 flowers in there!) are dead and totally void of any colour and the rest is just grass - I'm too embarrassed to give them out to my friends as the intended Christmas presents they were. After waiting such a long time for them to actually be delivered and the same old "it's on its way, the tracking isn't working, we've sent you out a replacement" lies that others are also reporting on here I'm not even going to bother requesting a refund. I'll just learn my lesson, not purchase via Instagram again and hope other people avoid these sham company!

I received my illuminated letter after waiting 4 weeks.It is very poor quality with rough ,sharp edges.Only 4 crumpled flowers in it,nothing like the advert,I'm very disappointed ,this was for a Christmas present but don't think I can give it,

Initially overcharged me but did rectify this when I contacted them. They sent out a broken item. The bit that was missing was not in the box so it was posted already broken. The item was listed as being rechargeable (it is not). I was sent lots of fake delivery updates saying it was being shipped from America (postage label was from China). I contacted them for a replacement or refund. They offered me £3, then £5 and they said this should be more than satisfactory (item was about £12 with additional postage on top). Would recommend to avoid at all costs.

1 star is too much !!! AVOID THIS COMPANY. Purchased 2 light up letters - the quality is the poorest I’ve come across - the edges are so sharp they are dangerous and nothing like they promote - requested refund of £22 to be told that they’d reviewed video and they didn’t accept them faulty - offered £2 !! I will take this forward but do not buy from them - awful product and awful customer service - scammers

Ordered from Cosyfest three of the flower letters and all three came broken and damaged. I asked for a full refund on all three of them and I have been totally refused even though it is in their terms and conditions. They have had no intentions of sending a refund I would avoid like the plague.